Performance & Insights Analyst

Description

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay.

We are looking for a Performance & Insights Analyst to join our team. The role can be based in Stockholm or Uppsala.

About The Role

The Performance & Insights Analyst provides the analytical foundation and governance support that empower Provider Relationship Managers and internal stakeholders to make informed, data-driven decisions. They ensure transparency and accountability by consolidating performance data, identifying risks, and enabling effective collaboration across teams.

Key Responsibilities

• Data consolidation & analysis: Collect and integrate performance metrics, KPIs, and SLA compliance across providers and tiers.
• Performance reporting: Create clear, actionable dashboards and reports for QBRs, SteerCos, and leadership to guide discussions and decisions.
• Risk identification: Detect trends, issues, and opportunities early, providing insights that help PRMs proactively manage provider relationships.
• Governance enablement: Prepare materials, track action items, and coordinate follow-ups to ensure governance forums are efficient and outcome-driven.
• Continuous improvement: Recommend process enhancements and best practices based on performance data and governance outcomes.
• Benchmarking & insights: Compare provider performance internally and against industry standards to support strategic planning.
• Reconciliation: Verify and align provider invoices, performance-based payments, and credits against agreed contracts and SLAs.
• Forecasting & simulations: Build and maintain forward-looking forecasts and scenario simulations to anticipate performance, risks, and resource needs.
  
  

Requirements

• Bachelor’s degree in Business Analytics, Economics, Engineering, Data Science, or related field
• Experience in data analysis
• Strong analytical skills with the ability to interpret complex data sets
• Experience working with KPI´s
• Excellent attention to detail and a structured, methodical working style
• Strong communication skills – able to translate data into clear insights for non-technical audiences
• Ability to identify risks, trends, and improvement opportunities from performance data
• Fluent in English (written and spoken)
  
  

Nice To Have

• Background in travel, airline, OTA, or platform-based business
  
  

Benefits

Working at Etraveli Group means working at a fast-growing company with high ambitions in becoming the number one Online travel agency worldwide. The culture at the company embrace complexity and we like to keep the entrepreneurial spiriteven as we grow into being a larger company.

We Also Offer

• A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location.
• Central office location in the City – a stone's throw from public transport and lunch restaurants.
• Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
• Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident.
  
  

As part of this recruitment process, we will be conducting background checks. You will be able to read more information and give your consent to this process in the application form.

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

Welcome to Etraveli Group!