NOC Engineer

Description

Tango is a successful, marketleader, a live-streaming Platform with 450+ Million registered users, in an industry projected to reach $240 BILLION in the next couple of years.

The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans and monetize their talents.

Tango live stream was founded in 2018 and is powered by 350+ global employees operating in a culture of growth, learning, and success!

The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”.

The best way to describe Tango's work style is not to use the word “impossible”. And we believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and of course our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!).

Do you want to join the party?

Responsibilities

• Be the first line of defense for production: work closely with L1 Support to quickly assess incident severity and business impact.
• Keep our systems healthy and users happy by using advanced monitoring and alerting tools to detect anomalies early and prevent outages before they happen.
• Dive deep into code, databases, logs, and traces to diagnose, troubleshoot, and mitigate production issues — resolving major incidents in record time.
• Drive clear and effective communication: escalate incidents to the right teams and ensure rapid resolution.
• Keep knowledge alive: maintain and grow our Runbook library and NOC knowledge base so the team is always prepared.
• Continuously improve: analyze system observability, reliability, and recovery time, and turn findings into concrete backlog improvements.
• Take ownership: lead the incident management and incident review processes.
• Execute operational and security requests following established SRE&SOC runbooks, contributing to both stability and safety.
• Grow through projects: each team member owns individual projects where they can develop expertise, showcase skills, and deliver meaningful improvements to production systems.
  
  
  

Requirements

• 3+ years of experience in application monitoring or production support.
• Intermediate English (spoken & written), with the ability to communicate clearly and confidently.
• Strong time management and multitasking skills — you can keep calm and effective even under pressure.
• Ability to follow step-by-step runbooks while also thinking critically to resolve issues when blockers arise.
• Willingness to work night shifts as part of a global 24/7 team.
• Experience working with service-based applications.
  
  
  

Nice to Have

• Hands-on production support in public cloud environments (GCP, AWS, Azure).
• Familiarity with Prometheus, Grafana, and integrations with Slack/Incident.io.
• Knowledge of Kubernetes, Terraform, Spinnaker.
• 1+ years of Linux administration experience (or a strong desire to build it).
• Strong communication, problem-solving, and collaboration skills.
  
  
  

If this sounds like you, apply and help empower live entertainers and creators to build independent businesses around their live talents.