Customer Relationship Management Specialist (Contract)

A leading Government Insurance company is hiring for a CRM Associate for their team in Dubai. This is a 1-year contract, and we prefer someone who can join immediately.

Location-Dubai

Visa and Insurance- Can be provided

Experience- 3+years

Industry-Trade Credit Insurance, Banking, Brokerage, Insurance-Mandatory

Contract Duration-1 year

Purpose

Support the customer relationship management (CRM) department for the Trade Credit Insurance (TCI) business unit, ensuring the development of effective customer retention strategies to maintain the business unit’s customer portfolio in alignment with the established corporate commercial strategy and overall business unit strategy.

Key Accountabilities

Strategic

• Support the unit in reaching its assigned targets in order to contribute to the development of the TCI business unit strategy.

Tactical

• Support in the establishment of policies related to customer / client servicing for the TCI business unit in alignment with the established business unit plan and corporate commercial guidelines.

• Support in the establishment of guidelines for communication with customers who have upcoming payments to ensure optimum customer management.

• Liaise with the TCI Director and Director of Commercial & Distribution to identify key existing customer segments to retain in alignment with the established business unit strategy and plan.

• Ensure all account managers have a comprehensive understanding of the TCI business unit products and services to be able to identify further sales opportunities.

• Guide and assist key account managers as required on servicing existing clients and identifying new opportunities to expand relationships.

• Ensure sell on and cross-sell opportunities to existing customers and clients are being explored and utilized where possible.

• Take the lead or step in on existing client accounts as needed when there is a high degree of dissatisfaction from the client side.

Experience

• 3 - 5 years’ experience in Customer Relationship Management

• Technical financial modelling skills

• Advanced level of computer literacy - Microsoft packages, especially Excel

• Web programming skills (HTML, PHP) would be a plus

• Ability to crunch and cluster databases

• Proven experience in customer relationship management, preferably in the Export Credit / Trade Finance industry with a specialization in Trade Credit Insurance.