As the Product Manager for our Group Super App, you will drive the strategy and execution of a multi-service platform used by millions worldwide. You will collaborate closely with regional Operating Companies (OpCos) to ensure the app balances global scalability with local relevance. By aligning centralized innovation with OpCo execution, you will deliver a cohesive user experience that adapts to regional needs, regulatory landscapes, and cultural nuances. This role is pivotal in harmonizing cross-functional teams and OpCo stakeholders to achieve business objectives and user satisfaction.

Essential duties and responsibilities include.

Product Strategy & Roadmap:

• Develop and execute a comprehensive product strategy and roadmap for the selfcare at group and opco level.
• Align product initiatives with business objectives and stakeholder requirements to drive operational excellence and streamline processes and issue a clear sprint roll out according to priorities.

Requirements definition and gathering

• Collaborate with internal stakeholders, including operations, finance, and customer support teams, to define and gather requirements and prioritize features.
• Define clear user stories and acceptance criteria to guide development efforts.
• Conduct user research, A/B testing, and feedback analysis in collaboration with OpCos to optimize region-specific user journeys.
• Validate feature adoption and performance metrics with OpCo teams to refine product-market fit.

Product Development

• Lead cross-functional teams of developers, designers, and QA engineers to build and enhance product. Drive the development lifecycle, from initial concept and design to development, testing, implementation and deployment, ensuring timely delivery of high-quality solutions.
• Work closely with UX/UI designers to create intuitive and user-friendly interfaces for the administration portal and CRM system.
• Optimize workflows, navigation, and data visualization to improve user productivity and satisfaction.
• Ensure seamless integration with existing systems and third-party applications. Design scalable solutions that can accommodate the evolving needs of AXIAN Telecom growing business operations.
• Define data management policies and reporting requirements.
• Implement robust data analytics capabilities to track key performance indicators (KPIs) and generate actionable insights for decision-making.
• Monitor product performance and user feedback to identify opportunities for optimization and enhancement. Iterate on features and functionalities of the selfcare to improve usability, efficiency, and overall user experience.
• Work closely with security and compliance teams to assess risks, implement safeguards, and address audit findings.

Stakeholder management and governance

• Set up and animate the appropriate governance to monitor the project, approve the new release to pilot the execution of the project.
• Build strong relationships with internal stakeholders, including business leaders, department heads, and end-users, to gather feedback, address concerns, and drive adoption the product.
• Communicate product updates and enhancements effectively to ensure alignment.

Performance review

• Track global and OpCo-specific KPIs (DAU, retention, revenue) to measure success and iterate based on data insights.
• Report progress to group leadership and OpCo stakeholders, highlighting risks, opportunities, and outcomes.
• Support operating companies in identifying performance improving actions to be implemented to deliver and accelerate business performance.

Desired skills

• Able to take a holistic view of the business.
• Able to develop strong analytical framework to aid in swift and objective decision making
• Transversal Team management skills.
• Have strong business acumen and highly developed commercial experience.
• Excellent coordination, networking & communication skills both for internal & external;
• Highly developed interpersonal and communication skills
• Strong interest in digital in emerging markets with a focus on Africa
• Fluent in English and French.
• Experience in building and launching product from the scratch and post-launch development.
• certification in agile methodology
• good understanding and relevant experience in analytics management (performance kpi, data flow...)
• capacity to makeUI/UX research and user journey optimisation
• good understanding of the development and testing phases, comfortable with the technical solution and architecture to implement

What are we looking for and what does it require to be Product Manager?

Skills Required

• Significant knowledge of the Telecom industry and its competitive landscape. Experience with marketing technology industry
• Product/Project management knowledge and experience
• Data analysis and exploration including research
• Experience on managing self-service digital platforms

Educational & other Requirements

• Bachelor's in Business/Marketing/Engineering/CS with 4+ years of experience with a focus on digital products and startup ecosystem.
• Thorough knowledge of Product Management and New age Markets
• Negotiation and Partner Management
• Stakeholders Management
• Conflict Management
• Decision Making and Problem Solving
• Teamwork and Collaboration
• Growth-mindset, Attention to detail, Willingness to learn
• Result Oriented, Creativity and Innovation, Flexible and Adaptable.