The Vice President, Digital Governance leads the enterprise-wide governance framework that ensures Certis’ digital platforms, infrastructure and data assets are secure, compliant and transformation-ready. The role oversees architecture governance (business, data, application, infrastructure and security), ITSM practices, multi-cloud operations and identity access management. It ensures that technology decisions are aligned with business outcomes, regulatory requirements and Certis’ AI-driven transformation agenda. This role plays a critical part in building a trusted, resilient and cost-effective IT foundation enabling the organisation to innovate responsibly while safeguarding operations and reputation.

Key Responsibilities:

Digital & Enterprise Governance (Architecture)

• Define and enforce governance frameworks across business, data, application, infrastructure and security domains.
• Align technology investments and initiatives with business strategy and regulatory obligations.
• Chair governance forums and provide assurance for major transformation programmes.

Infrastructure & ITSM Practices (Operations)

• Oversee governance of infrastructure operations across data centres, networks and multi-cloud environments.
• Drive adoption of ITIL-aligned ITSM processes (incident, problem, change, release).
• Establish dashboards for performance, cost efficiency and service resilience.
• Promote automation, monitoring and observability to ensure operational reliability.

Security & Compliance Oversight (Operations)

• Govern digital security operations including threat detection, vulnerability management, incident response and disaster recovery.
• Ensure multi-cloud security posture and zero-trust principles are consistently applied.
• Partner with Cybersecurity teams to align governance with SOC, SIEM and regulatory frameworks.

Identity & Access Governance (Architecture)

• Oversee Active Directory (AD) and IAM frameworks for enterprise-wide access governance.
• Implement SSO, MFA and RBAC for secure and seamless access.
• Integrate IAM/AD governance with ITSM and security operations for holistic oversight.

Leadership & Stakeholder Engagement (Architecture, Operations)

• Collaborate with GTO leadership, business units, regulators and partners to ensure alignment.
• Mentor and lead a team specialising in architecture, infrastructure, IAM and digital security operations.
• Foster a culture of responsible innovation that balances compliance discipline with business agility.

Skills & Experience

• 12–15 years of experience in digital governance, enterprise architecture, infrastructure and security oversight.
• Strong knowledge of governance frameworks such as TOGAF, COBIT and ITIL.
• Strong knowledge of IT Security standards
• Proven track record in multi-cloud governance (AWS, Azure, GCP) and enterprise-scale IAM/AD.
• Deep understanding of regulatory requirements, SOC/SIEM practices, DevSecOps and zero-trust models.
• Excellent communication and executive stakeholder management skills including engagement with regulators and partners.