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We are a fast-growing iGaming company with over three years of successful operations and a team of 1,000+ professionals. Our portfolio includes 8 major projects operating in Tier 1–3 markets, trusted by thousands of clients worldwide. 🌍
We value highly skilled specialists, which allows us to streamline processes and expand successfully into new markets. 🚀
We are looking for a Chief Customer Officer (CCO) — a C-level executive — to lead our retention and CRM strategies, enhance customer loyalty, and maximize player lifetime value across all our brands.
What You’ll Do
- Develop and implement the Retention strategy for all company brands.
- Work closely with and oversee VIP management programs.
- Design and monitor loyalty programs, CRM campaigns, and personalized offers.
- Collaborate with marketing and product teams to increase LTV and ARPU.
- Implement player segmentation tools and automate communications (e-mail, push, SMS, in-app).
- Lead a team of CRM/Retention Managers and promote best practices.
- Analyze key metrics including Retention Rate, Churn Rate, DAU/MAU, ROI of campaigns.
- Optimize bonus policies to balance profitability and retention.
- Monitor KPI achievement across all projects in terms of player retention.
What We’re Looking For
- Proven experience in a leadership role within iGaming, Gambling, or Betting.
- Deep understanding of retention marketing and player behavior.
- Strong knowledge of CRM systems and analytics tools (Braze, Optimove, Emarsys, etc.).
- Experience in building and scaling retention strategies.
- Exceptional analytical, strategic, and leadership skills.
Why Join Us
- Fully equipped home office setup 🖥️
- Paid vacation and sick leave 🌴
- Creative gifts for holidays and company events 🎁
- Competitive salary and performance bonuses 💰
- Internal knowledge-sharing events and professional development opportunities 🎓
- Open, collaborative environment with no micromanagement ✨
- Referral program with attractive bonuses 👥
We are committed to helping our team grow professionally while building the best iGaming experience for our customers. Join us and make an impact! 🚀
Key Skills
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