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As a no-nonsense team with a bias for action, we take pride in executing our ideas. Whether it’s designing transformative technology or visiting farms to ensure our products are reliable and safe, we do whatever it takes to deliver for our customers.
Working here means tackling big problems with big impact. You’ll find opportunities to grow professionally, solve complex challenges, and make meaningful contributions to a mission that matters. At Carbon Robotics, we trust our team to act independently and make practical, real-world decisions.
Join us as we innovate, execute, and build the future of farming together.
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Location preference: Latina, Naples or Rome.
Fluent Written And Verbal Communication In English Required
The Field Robotics Engineers (FRE) are Carbon Robotics boots on the ground, working directly with the customer providing technical hands-on support. As the point of contact, with the support of the teams at headquarters you’ll work to resolve in-the-field machines issues. The FRE position will also support the sales and CSM teams with scheduled demos and site visits.
Duties & Responsibilities:
- Deliver efficient field support to customers using Carbon Robotics equipment to include verifying machines operating at peak efficiency by proper calibration, monitoring, and regular preventive maintenance service that will be performed in both indoor and outdoor environments.
- Demonstrate how to properly operate Carbon Robotics equipment.
- Quickly respond to customer concerns and identify the issue(s), in collaboration with other Carbon Robotics departments/teams.
- Willingness to travel to customer locations is expected to be greater than 50% of the time in peak seasons.
- Keeps up to date record of service tickets for work performed.
- Exercise safe working practices and procedures at all times.
- Participate in the rotation of weekend on-call duties and after-hours phone support.
- Demonstrates work cleanliness.
- Maintain all company property, including service truck, tools, laptop, Ipad, and safety equipment in good working condition.
- Build strong cross-functional relationships with customers and teams within Carbon Robotics.
- Attend in person or virtual FRE related meetings with other service team members to stay current with the Carbon Robotics Ops team agendas.
- Support demonstration and implementation activities.
- Collect and upload data to assist with model labeling.
- Attend online or in person refresher training classes to promote continuous improvement of technical and non-technical skillsets.
- In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties.
- Ability to diagnose problems with equipment or machinery
- Strong mechanical and electrical aptitude with the ability to troubleshoot mechanical and electrical problems
- Ability to remain calm, composed, and articulate when dealing with difficult customer situations
- Excellent relationship management, customer service, and communication skills
- Desire for solving customer issues and advocating for their success in a fast-paced and unstructured environment
- Ability to lift up to 55 pounds
- Trailer towing experience preferred but not required
- Valid driver’s license required
- Verbal and Written English literacy required and bilingual requirements are regionally preferred.
Passion for building teams capable of solving uniquely interesting problems. Innovation while disrupting the market is what we do. Profiled in WSJ and Forbes, Carbon Robotics is poised to become the next billion dollar company in the rapidly growing worldwide Ag-Tech industry.
We offer competitive compensation and benefits to our full time US based* employees, including:
- Competitive salaries
- Pre-IPO Stock Options
- Generous Benefits:
- Fully-paid medical, dental, and vision insurance premiums for you and all dependents
- Choice of PPO or HDHP/HSA
- Virtual Care - Doctor on Demand
- Employee Assistance Program
- Mental Health HRA
- Restricted Healthcare Travel support
- Menopause Support
- Life Insurance
- Long Term Disability
- Flexible PTO
- 401(k) plan
- Pet Insurance
- Commuter Benefits
- Work Culture: Be a part of an inclusive and tight-knit company culture that values innovation and mission-driven success.
- Internationally based employees benefits varies & Contractors are not eligible for Carbon Robotics Benefits or Stock
We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
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