Technical Support Engineer (MJ003414)

Key Responsibilities:

1. Extensive experience in supporting and troubleshooting PC (Intel) hardware and board level repairs.

2. Have experience in hardware troubleshooting on Windows systems.

3. Experience in maintaining backup software (Symantec Ghost, Acronis and so on).

4. Proven technical troubleshooting and problem-solving skills.

5. Ability to develop and maintain technical and support documentation.

6. Have good communication skills and can provide training or demonstrations to customers.

7. Have basic written and verbal English skill, and be proficient in Spanish.

8. Applicants with more than three years of technical support experience in the ATM industry will be given priority.

9. Have good service awareness, stress resistance and learning ability.

10. Accept irregular business trip requests.

Required Qualifications:

1. Learn products, its features and functions.

2. Become an integral part of the Technical Support Team to deliver exceptional technical support service to the service partners and end users to solve technical problem, if necessary will visit customers to do on-site support.

3. Manage the Pilot test and technical upgrade in project management approach.

4. Responsible for preparing the technical document such as working instruction, technical bulletin writing, user guides.

5. Provide regular ongoing communication to customers on unresolved support cases and requirements.

6. Keeping clients up-to-date with resolution efforts on current incidents.

7. Deliver end user training to customers and technicians, if necessary.

8. Maintain logs of ATM’s software or hardware problems detected.

9. Maintain and develop knowledge and understanding of customer and industry requirements.

10. Responsible for local ATM running data analysis, competitor information collection and make the monthly report accordingly.

About GRGBanking:

Founded in 1999, GRGBanking is a high-tech listed enterprise (securities code: 002152 ) whose main business covers intelligent finance, smart security, transportation, governmental service, tourism, convenience retail, education, etc. The company provides global customers with competitive intelligent terminals, operation services, and big data solutions. It is committed to becoming "A Leading Innovative Solutions Provider".

GRGBanking has established eight subsidiaries in the overseas market, and its products and services have entered more than 110 countries and regions. The company's smart branch transformation solution and other intelligent banking solutions are continuously promoted to overseas markets, which has helped Mexico, Argentina, Turkey, Singapore, Thailand, and other countries rapidly upgrade their branch innovation and transformation.

As a leading innovative solutions provider, GRGBanking aims to promote digital transformation and innovation and deliver better customer convenience and satisfaction. Leveraging in-depth knowledge of innovative technologies and application scenarios, the company provides holistic, innovative solutions for customers worldwide, and its global business maintains vigorous growth. In the future, GRGBanking will participate in more oversea businesses to create greater value for its global customers.

For more details, please visit our website: https://global.grgbanking.com/en/