Manager - Digital Solutions Delivery

Job Position: Delivery Manager - Digital Solutions

Job Location: Abu Dhabi (Onsite)

Joining timeline: Immediately to 30 days

Mandatory to have the Emirati family book

Purpose:

Responsible for leading the delivery of digital initiatives (websites, mobile apps, loyalty platforms, self-service tools) and managing 24/7 support operations. Ensures projects are delivered on time, aligned with business goals, and supported by strong technical operations.

Key Responsibilities

• Deliver major digital projects (web, mobile, loyalty, self-service).
• Manage 24/7 support for APIs, cloud infrastructure (Azure), Akamai (CDN), websites, and digital applications.
• Lead multiple Agile teams, ensuring high performance and continuous improvement.
• Use Adobe Experience Cloud tools to enable personalized, omnichannel customer experiences.
• Align business, IT, and vendor priorities to meet delivery goals.
• Oversee project lifecycle (scope, planning, resourcing, delivery, quality, release).
• Manage stakeholders, risks, and issues proactively.
• Drive innovation, accountability, and agility across delivery and support teams.
• Ensure vendor performance, budget control, and contract compliance.
• Mentor and grow delivery/support team capabilities.

Requirements

• 7+ years managing large-scale digital projects and support functions.
• Strong background in digital platforms (self-service, loyalty, APIs, mobile apps).
• Experience leading Agile teams (preferably SAFe-certified).
• Familiarity with 24/7 support operations and offshore/onshore team management.
• Bachelor’s degree in Computer Science, Software Engineering, or Business.
• Certifications (PMP, PRINCE2, SAFe, Scrum Master) preferred.
• Airline systems experience (Amadeus Altea) and Adobe Experience Platform knowledge is a plus.