--> About BoomFi

BoomFi is a crypto payment infrastructure provider enabling fintechs and PSPs to embed native crypto payment capabilities. We operate across fiat and digital asset rails and are regulated for exchange services in multiple jurisdictions, including Europe and Canada. We are pursuing additional licences to serve our clients. 

We're building modern infrastructure for payments and token-based commerce. 

As we grow, we’re looking for early-career technical talent to join us in supporting real-time payment flows and improving merchant experiences.

At BoomFi, you’ll join a highly skilled, global team of engineers, product specialists, and operators who collaborate closely to solve challenging problems. We value low-ego teamwork, clear communication, and proactive ownership, giving you the freedom to contribute ideas and make an impact from day one.

--> Role Summary

This is a hands-on, customer-facing role at the heart of BoomFi’s operations. You’ll work directly with our merchants and end users to investigate payment-related issues across crypto and fiat rails, triage technical problems, and ensure smooth customer experiences.

The role blends technical investigation, product understanding, and customer support ownership. Ideal for someone with a Computer Science background and previous Web3 experience or exposure who wants to apply these skills in a fast-scaling fintech environment.

--> What You’ll Do

Customer Support & Merchant Care

• Act as the first point of contact for merchants and end users, ensuring fast, clear, and professional responses
• Own communication throughout the resolution process — from initial report to closure
• Provide timely updates and explanations to maintain trust, especially during high-impact payment issues and incidents
• Ensure customers feel supported, even when solutions require engineering or product team involvement
• Gather feedback from merchants to identify opportunities for product and process improvements

Investigate Payment & Product Issues

• Handle and resolve merchant- and user-reported issues such as failed, stuck, or delayed payments
• Use internal tools, admin dashboards, logs, and blockchain explorers to identify root causes
• Define and propose clear next steps, escalate to Product/Engineering only when needed
• Maintain investigation records and ensure issue resolution is properly documented

Merchant Enterprise Setup & API Support

• Assist merchants in configuring enterprise-level settings, including activating and managing API keys
• Guide merchants through API documentation and usage best practices
• Troubleshoot API connection or authentication issues, escalating to engineering when required
• Maintain records of merchant technical configurations for internal reference
• Provide feedback to Product and Engineering on recurring API usability or documentation gaps

Bug Investigation & Reporting

• Investigate merchant-reported and internally identified bugs to reproduce and verify issues
• Collect and document detailed technical evidence (logs, steps to reproduce, screenshots, etc.)
• Escalate to engineering with complete context to enable faster resolution
• Track bug status and ensure timely updates to relevant stakeholders
• Maintain an internal bug tracker for transparency and prioritization

Build Automation & AI Workflows

• Design and maintain automated workflows and AI-driven support solutions for recurring issues
• Integrate automation into support processes to reduce manual intervention
• Continuously improve these systems to handle higher issue volumes with minimal human effort

Documentation & Support Enablement

• Write clear documentation on known issues, fixes, and recurring scenarios
• Maintain and improve product support FAQs, macros, and troubleshooting guides
• Prepare support documentation for new product launches and feature changes
• Create internal guides for admin tools, dashboards, and system behavior

Internal Collaboration & Feedback

• Work closely with Engineering and Product teams to relay critical merchant issues
• Participate in product triage meetings and flag emerging patterns or bugs
• Collaborate with GTM teams to ensure consistent messaging and workflows

--> What We’re Looking For

• Degree in Computer Science, Engineering, or related field (or equivalent experience)
• Previous Web3 experience or exposure is required
• Strong analytical mindset and attention to detail
• Comfortable working directly with customers, with strong communication skills
• Familiarity with REST APIs, blockchain transactions, or payment systems
• Interest in automation tools and AI-assisted workflows
• Self-motivated, detail-oriented, proactive team player
• Highly disciplined and self-motivated
• Strong academic record, such as honors or Dean’s List recognition
• Graduates from tier one institutions (or those with equivalent academic and project achievements) are highly encouraged to apply
• Demonstrated technical skills through coursework, internships, or personal projects

--> How to Apply -- read carefully --

Apply via LinkedIn, however, only applications that also complete our Google Form by 17 October 2025 will be considered.

Google Form: https://forms.gle/N2CnyooY2QU9X8o6A

Applications close 17 October 2025, 23:59 GST.

Only shortlisted candidates will be contacted.