User Experience Designer, AI Experiences

Location: Cleveland, OH; Calgary, AB; Phoenix, AZ (Remote-Friendly with Client-Site Travel)

Robots & Pencils is seeking a User Experience Designer to pioneer the design of next-generation agentic and generative AI experiences. This role blends human-centered design with hands-on prototyping, where you’ll craft multimodal experiences, scale design systems, and partner closely with clients to reimagine how people and AI interact.

As a design leader, you will drive AI-first experiences end-to-end—from strategy to live iteration. You’ll collaborate with cross-functional peers in research, engineering, data science, and content design to shape intuitive, adaptive, and responsible AI applications. You’ll also mentor teammates and clients alike, creating a culture of experimentation, craft, and bold vision for AI-native design.

Key Responsibilities

Experience Design & Prototyping

• Lead design of AI-first experiences across conversational, adaptive, and multimodal interfaces.
• Prototype across modalities using Figma, GPT, Eleven Labs, low-code/no-code tools, and IDEs like Cursor to validate concepts quickly.
• Translate ambiguous problems into clear, testable experiences through research, storytelling, and iterative prototyping.
• Architect scalable, accessible design systems for consistent AI use across multiple products and surfaces.
  
  

AI-Native Innovation

• Collaborate with subject matter experts to encode knowledge into usable datasets, prompts, and training materials.
• Experiment with and leverage agentic coding tools (Claude Code, Copilot, Cursor, Zed) to accelerate prototyping and iteration.
• Utilize software agents to create, plan, and manage artifacts that improve both team and client productivity.
• Forge partnerships with AI leaders (Anthropic, OpenAI, Google, Perplexity) to embed cutting-edge capabilities into user experiences.
  
  

Leadership & Collaboration

• Drive cross-functional collaboration with research, content, engineering, and data peers to deliver world-class AI products.
• Mentor and guide designers at multiple levels, fostering growth in AI-native design practices.
• Facilitate workshops and co-creation sessions with clients, enabling them to become active co-builders.
• Act as a thought leader on topics such as AI ethics, human-AI collaboration, and machine-readable design systems.
  
  

Required Skills & Qualifications

• Proven leadership in UX/product design, with hands-on experience in AI or emerging technologies.
• Expertise in conversational design, adaptive UI, multimodal experiences, and scalable design systems.
• Strong track record of shipping impactful, user-centered products (B2C or B2B).
• Ability to translate AI platform capabilities into cohesive, global-scale product experiences.
• Skilled communication—able to explain complex AI concepts clearly to technical and non-technical audiences.
• Experience leading complex design programs with multiple stakeholders.
• High judgment, adaptability, and the ability to thrive in fast-changing environments.
• Growth mindset with eagerness to learn and apply new AI tools and methods.
  
  

Nice to Have

• Familiarity with frameworks such as Vercel AI SDK, AWS Strands Agents, LangChain, LangGraph, or Hugging Face SMOL Agents.
• Experience with NLU architectures and chatbot platforms (e.g., AWS Lex).
• Exposure to generative media tools (e.g., Stable Diffusion, Eleven Labs) and integration into real-world experiences.
• Background in personalization, platform design, or back-office automation at scale.
  
  

Personal Competencies

• Builder’s Mindset – You don’t just concept; you create, prototype, and ship.
• Hybrid Fluency – Comfortable working across design, prototyping, research, and technical experimentation.
• Experience Obsession – Code and tools are means to an end: making experiences real.
• Collaboration – Help clients and teammates become co-creators of AI-powered experiences.
• Empathy & Humility – Bring curiosity, respect, and support to your peers and clients.
• Agency & Speed – Operate decisively with ownership, shrinking feedback loops to maximize user learning.
  
  

Why Join Robots & Pencils?

We don’t just design interfaces—we shape the future of human-AI interaction. As a User Experience Designer, AI Experiences, you’ll join a team that values deep craft, relentless curiosity, and cross-functional collaboration. You’ll have the opportunity to lead transformative client projects, work hands-on with emerging AI tools, and influence design culture at the forefront of innovation.

• This role is open only to candidates currently residing in Canada with legal work authorization.