Business Project Manager

We’re seeking a dynamic and experienced Project Manager to lead end-to-end delivery of strategic and tactical initiatives within our Business Transformation Office. This is a non-IT role, though you’ll collaborate closely with technology teams as one of many partners. Your focus will be on operational change, business readiness, and cross-functional execution—ensuring seamless delivery across compliance, legal, product, and frontline operations.

Key Responsibilities

• Lead end-to-end project delivery from initiation through to operational deployment.
• Manage multiple workstreams across business units, ensuring alignment and timely execution.
• Drive operational readiness, minimizing disruption and ensuring frontline teams are prepared for change.
• Collaborate with IT leads, legal, compliance, and product teams to deliver device-based solutions.
• Own and maintain RAID logs, risk registers, and mitigation plans.
• Escalate issues effectively and implement corrective actions to maintain time, cost, and quality targets.
• Ensure business readiness through stakeholder engagement, training plans, and deployment support.
• Balance strategic objectives with tactical execution, adapting delivery approaches as needed.

What We’re Looking For

• Proven experience managing non-IT transformation projects in complex operational environments.
• Strong examples of overcoming delivery challenges and implementing effective mitigations.
• Ability to manage compliance and legal dependencies within project scope.
• Skilled in stakeholder management, with a focus on frontline impact and readiness.
• Familiarity with project governance tools and techniques (e.g., RAID logs, risk registers).
• Excellent communication, escalation, and problem-solving skills.