We are seeking a proactive Junior Fraud Monitoring Analyst to join our team, focusing on evaluating and addressing fraud cases to ensure the security of our technical and commercial processes.

This role involves handling customer claims, recognizing suspicious activities, and recommending process enhancements to safeguard the company’s operations.

Responsibilities

• Monitor traffic usage in real time to identify irregularities
• Analyze alerts from monitoring systems to pinpoint fraudulent activities
• Collaborate with cross-functional teams to develop unified fraud prevention strategies
• Recommend upgrades to applications and processes to bolster fraud security
• Maintain accurate documentation for all reviewed cases
• Interpret large datasets to uncover patterns related to potential fraud
• Prepare technical reports for anti-fraud initiatives
• Contribute to risk management efforts across departmental operations
• Examine transaction details, including payments, purchases, and e-commerce activities
• Verify data consistency across internal databases
• Assess customer claims regarding company services across multiple markets
• Provide reliable evaluations of investigated claims, determining fraud legitimacy
• Identify emerging fraud methodologies and suggest preventive measures
• Compile comprehensive documentation for investigated cases

Requirements

• Fields of study such as Engineering, Systems Analysis, Economics, or Administration
• 1-2 years of experience in technical fraud monitoring or data analysis
• Proficiency in Microsoft Office suite
• Competency in SQL (basic to intermediate level), Excel (intermediate), and pivot tables
• Familiarity with Stealth System and SAP CRM Empresas (optional but advantageous)
• Background in interpreting customer claims and resolving fraud incidents
• Understanding of Claro's commercial processes, claims management, and related systems

Nice to have

• Proficiency in AI concepts with knowledge of ethical implications
• Skills in fraud detection methodologies and specialized tools
• Background in SAP Customer Relationship Management
• Expertise in leveraging advanced data analytics to detect anomalies
• Familiarity with risk mitigation strategies tied to commercial fraud processes

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn