Our client is a multinational company specialized in the medical devices sector. To implement the internal staff, he commissioned us to search for a product / project manager. The sought candidate will be involved in the development of software for dialysis machines and the management of related projects.

About the role

As a Product / Project Manager, you are the primary point of contact for our Italian customers during the implementation projects and in the context of major upgrades of the software. In this role, you perform the initial onboarding of customers, actively manage the project and assure a successful implementation of the software. You will report to the Country Manager Italy and will work closely together with the Digital Solutions team to improve the product and identify new opportunities based on lessons learned during the projects. At the end of each project, you ensure a smooth transition of the customer to the support team.

What you’ll do

Pre-sales support (20%)

• Give product demonstrations and sales presentations, discuss solution architecture with the customer and R&D team afterwards

Project Management and Functional Implementation Services (60%)

• Onboarding new customers
• Project planning and management
• Coordinating technical tasks performed by technical specialists (server installation, testing of integrations, …)
• Coordinating technical tasks performed by local dialysis technicians (connecting dialysis machines to network, …)
• Providing training to end users
• Implementing and validating the workflows
• Provide support and guidance before and during go-live
• Aftercare the first weeks after the go-live
• Coordinate transition to support team (if applicable)
• Provide feedback to product management

Customer success/Account Management (10%)

• Visit centers that already use company devices for some time to evaluate user satisfaction
• Identify opportunities at existing customers
• Join the account manager in regular visits to customers to help upsell new modules new modules and features

Training in the context of software updates (10%)

• Create or translate training materials for new software versions
• Provide training to users in the context of upgrades

What You’ll Need

• You hold a Bachelor or Master degree in business administration, or computer science, and 3+ years of experience in a similar role (e.g., project manager, process optimization (Lean), business analyst, digital transformation, …).
• Experience in healthcare IT is essential.
• You take initiative and proactively reach out to others when needed.
• You work smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.
• You are an independent thinker who is naturally inquisitive.
• You can clearly separate problems from solutions.
• You have an affinity with software development.
• Strong verbal and written communication and presentation skills.
• Experience in the hospital sector or the medical landscape is a plus.
• Good command in Italian & English.

The contractual framework and the remuneration will be commensurate with the experience gained. Smart working is not considered.