ICT Operations and Cybersecurity Manager

The Queensland Parliamentary Service is seeking a dynamic and experienced ICT Operations and Cybersecurity Manager to lead the delivery of secure, stable, and client-focused technology services. In this pivotal leadership role, you will oversee five product teams, manage vendor relationships, and ensure the performance and resilience of critical ICT and AV systems supporting Parliamentary operations. This three-year contract opportunity offers a unique working environment and the chance to make a meaningful impact at the heart of legislative processes in Queensland.

Your New Opportunity

The Queensland Parliamentary Service is seeking an experienced and visionary ICT Operations and Cybersecurity Manager to lead the delivery of secure, seamless, and client-focused technology services for Members of Parliament and parliamentary staff. This is a pivotal leadership role responsible for ensuring the stability, security, and performance of ICT and AV systems that support the democratic functions of the Queensland Parliament.

Your Key Responsibilities

• Lead five product teams delivering ICT and AV services across service desk, devices, broadcast, connectivity, and business systems.
• Ensure seamless, stable and secure operation of systems for Parliamentary Sittings and Committee Hearings.
• Oversee vendor relationships, monitor performance, manage contracts, and ensure timely delivery of services aligned with organisational needs.
• Maintain cybersecurity hygiene, implement updates, manage risks, and respond to incidents to protect the Parliament's digital assets.
• Coordinate disaster recovery and business continuity planning, acting as the escalation point for operational IT issues and incident management.
• Drive continuous improvement in service delivery, including IT Service Management processes, client experience, and operational resilience.
• Foster a high-performing team culture focused on collaboration, communication, professional development, and client service excellence.
  
  
  

About You

You are a strategic and hands-on technology leader with a passion for delivering secure, high-performing ICT environments. You excel in complex operational settings, bring clarity to technical challenges, and lead teams with confidence and purpose. Your approach is client-focused, solutions-driven, and grounded in sound technical and managerial expertise. You foster collaboration, drive continuous improvement, and create a culture of accountability and excellence.

Highly Desirable

• A degree or recognised qualifications in ICT or a related discipline.
• Industry certifications in cybersecurity, IT service management, or infrastructure operations.
  
  
  

Your Key Strengths

• Proven success leading high-performing ICT teams in complex, multi-stakeholder environments.
• Demonstrated ability to deliver stable, secure ICT and AV operations.
• Strong communication and stakeholder engagement skills.
• Advanced problem-solving and incident management capabilities.
• Ability to influence, collaborate, and drive continuous improvement.
  
  
  

Why Join Us?

This thee-year contract offers an opportunity to become part of a purpose-driven organisation that plays a vital role in supporting democratic processes. You'll lead a talented team in a high-impact role where your work delivers meaningful, real-world outcomes. Our workplace is collaborative, inclusive, and guided by strong values, offering professional development opportunities and flexible work arrangements to support your growth and wellbeing. Located at the heart of Queensland's parliamentary operations, this is a truly unique environment where your leadership will make a lasting difference.

How To Apply

To apply for this opportunity, please submit:

• A current resume
• A statement of suitability (maximum two pages) addressing the role requirements outlined in the Role Description.
  
  
  

Applications should be submitted through the SmartJobs website. Applicants are strongly encouraged to peruse the Role Description and Application Information Package available on the SmartJobs website.

Occupational group IT & Telecommunications