This role is a great fit if you enjoy solving problems, improving systems, and being the go-to person between 1st and 3rd line support. You'll play a key part in our Shift-Left strategy, helping us streamline support and empower the wider IT team.

Informacje o kliencie

The company is a well-established large organisation operating in the business services industry. Known for its commitment to technological innovation, it provides a professional work environment and opportunities for career development.

Opis stanowiska

• Keep our networks (WAN, LAN, Wireless, Datacenter, Load Balancing) running smoothly.
• Troubleshoot and resolve network incidents quickly to keep business operations up.
• Work with both cloud networking (Azure) and on-prem infrastructure.
• Document setups, processes, and improvements.
• Collaborate with IT teams, vendors, and stakeholders to solve issues and deliver solutions.
• Support upgrades, capacity planning, and life-cycle management of network hardware.
• Help automate processes to make our services faster and smarter.
• Implement and maintain strong security measures (firewalls, VPNs, encryption, etc.).
• Train and support the Service Desk as part of our Shift-Left approach.

Profil kandydata

• 3+ years of experience in IT, network engineering, or systems administration.
• Hands-on experience with Level 2 or 3 support in a business environment.
• Strong knowledge of network infrastructure (routers, switches, firewalls, wireless).
• Familiarity with Microsoft 365 and how it connects to network services.
• Solid troubleshooting and problem-solving skills.
• Good communication and teamwork skills.
• Bonus points if you have automation experience (e.g., PowerShell).
• Relevant certifications like CCNP (or equivalent) are nice to have.

Oferujemy

• A dynamic and collaborative work environment focused on innovation.
• Flexible working arrangements within a hybrid model.
• Competitive salary based on your skills and experience.
• Access to private medical care and wellness programs.
• Opportunities for professional development, including training and certifications.
• A modern office located in Wrocław.