Support Engineer
xpateLatvia6 days ago
Full-timeRemote FriendlyInformation Technology
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At xpate, we’re building a payment platform for the world we live in now—fast-moving, borderless, digital-first.
Your role at xpate:
You’ll handle complex technical issues that require more than log-checking. You’ll reproduce problems, go into the codebase to find where things break, and provide either a quick workaround (settings, script) or a clear diagnosis for engineering. Over time, you’ll also help us automate routine requests and build monitoring to catch issues early.
We’re ready to meet you, if…
What working at xpate looks like:
You’ll take real ownership of issues. Instead of just passing problems along, you’ll help the team move faster by pointing to the root cause or applying simple workarounds. Every time you solve a problem, you make life easier for our customers and team - and that impact is priceless for us as a growing business.
Comprehensive Compensation Package
We’re building the financial backbone of the future, where payments move freely and businesses thrive without barriers. If you want real impact, freedom to innovate, and work that drives change - xpate is the place for you.
About Us
xpate’s story
xpate is an all-in-one money management platform built for businesses, fintechs, and regulated industries. Born in Riga and now spreading around the globe, xpate helps digital businesses pay, get paid, and keep money flowing seamlessly and securely across borders, industries, and technologies.
Your role at xpate:
You’ll handle complex technical issues that require more than log-checking. You’ll reproduce problems, go into the codebase to find where things break, and provide either a quick workaround (settings, script) or a clear diagnosis for engineering. Over time, you’ll also help us automate routine requests and build monitoring to catch issues early.
We’re ready to meet you, if…
- You have 2+ years in technical support (L2/L3 or similar).
- You can read and understand code enough to trace errors and locate root causes.
- You’re comfortable with SQL for investigating issues and validating data.
- You know how REST APIs work (auth, retries, webhooks).
- You enjoy digging into logs/traces and using debugging tools to isolate issues.
- You communicate clearly with both technical and non-technical teammates.
- You don’t need to know everything upfront — but you’re curious, quick to learn, and not afraid to explore new tools.
What working at xpate looks like:
You’ll take real ownership of issues. Instead of just passing problems along, you’ll help the team move faster by pointing to the root cause or applying simple workarounds. Every time you solve a problem, you make life easier for our customers and team - and that impact is priceless for us as a growing business.
Comprehensive Compensation Package
- A competitive salary (depending on what you bring)
- Everything you need to succeed, with flexibility built in — from flexible hours and hybrid work options to private health insurance and paid time off.
- Top-of-the-line Apple gear to fuel your work.
- A workspace designed for focus and collaboration.
- Ownership of your work end-to-end, with the freedom to move fast and make a real impact.
- Celebrated wins, opportunities to grow, and a culture where voices are heard and chances to grow are ever-present.
We’re building the financial backbone of the future, where payments move freely and businesses thrive without barriers. If you want real impact, freedom to innovate, and work that drives change - xpate is the place for you.
About Us
xpate’s story
xpate is an all-in-one money management platform built for businesses, fintechs, and regulated industries. Born in Riga and now spreading around the globe, xpate helps digital businesses pay, get paid, and keep money flowing seamlessly and securely across borders, industries, and technologies.
Key Skills
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