Tillman Fiber
Network Support Technician
Tillman FiberUnited States2 days ago
Full-timeInformation Technology
Description

Network Support Technician

Tillman FiberCo is building a 100% fiber network to support the next generation of broadband services. Tillman FiberCo is a portfolio company of Tillman Global Holdings, a holding company focused on building premier digital infrastructure businesses globally. We have an incredible opportunity for a Network Support Technician .

Requirements And Responsibilities

  • Monitor, alert, and report on system and infrastructure health
  • Open, review, resolve, manage, close support tickets.
  • Perform troubleshooting steps to triage, investigate and mitigate system issues.
  • Handle phone calls from customers while on shift.
  • Work within ticket system to track issues to resolution.
  • Respond to Network Maintenance notifications by creating Maintenance Tickets
  • Escalate events based on established operational policies.
  • Provide customer support and appropriately respond to customer needs.
  • Act as a liaison between Vendors for open vendor support requests
  • Execute complex support tickets/tasks with the supervision/help of a Systems Engineer and/or Support Engineer.
  • Other Duties as defined my Management.

As a Growing Company, We Are Committed To Attracting And Developing The Absolute Best Talent By Offering a Workplace Where Results Are Recognized And Rewarded. We Offer a Terrific Opportunity For You To Grow

  • Challenging, rewarding career within a growing company, backed by a global investor and owner of digital infrastructure assets.
  • Competitive Salary
  • East Coast based company (will work on EST time)
  • Direct Hire Opportunity
  • Collaborative environment, with on-the-job training and mentorship opportunities
  • Competitive benefits and wellness package, including medical, dental and vision coverage.
  • 401k plan with company match
  • Generous PTO and 11 holidays annually
  • Paid parental leave.
  • Employee Recognition Program

Requirements

What we are looking for:

Basic Requirements

  • High School/GED (Required)
  • Basic understanding of IP and FTTX networks
  • Experience with Microsoft desktop operating systems
  • Experience with Office 2016 or later required.
  • Ability to research solutions to various issues on web sites or using other technical sources.
  • Ability to communicate effectively.
  • Ability to Prioritize multiple tasks effectively.
  • Ability to work in a fast-paced environment.
  • Ability to work independently and in a team environment.

Preferred Requirements

  • Microsoft, A+, Network+ CCNA certifications PREFERRED.
  • 2 Year Degree in a technical field (Preferred)
  • Bilingual (English/Spanish Preferred)

Key Skills

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