Business Process Analyst / Program Manager V

We are seeking an experienced Program Manager to join a fast-paced, global operations team supporting trust, safety, and content integrity initiatives. This role is ideal for someone with a strong program management background and experience in content moderation or trust and safety operations. The individual will work cross-functionally to support operational projects, process improvements, and day-to-day team management while working closely with internal stakeholders.

Sounds great! What will my day-to-day look like?

• Deliver projects involving quantitative analysis, strategy development, and operational improvements with global cross-functional teams.
• Manage and improve day-to-day operations against quality and efficiency targets.
• Analyze operational data to identify trends and provide actionable recommendations.
• Build strong partnerships across teams to enhance workflows and processes.
• Support the handling of sensitive content, including potentially graphic or objectionable material.
• Assist in capacity planning, quality management, and project coordination.

What do I need?

• Program management experience
• 5–7 years of experience in operations, program management, management consulting, or a similar environment
• Content moderation or trust and safety experience
• Experience managing projects end-to-end across multiple stakeholders and functions
• Ability to work with undefined issues requiring strategic thinking and problem-solving
• Strong communication skills with technical and non-technical audiences

Preferred Qualifications:

• Experience with data tools such as SQL, SAS, Tableau
• Cross-functional (XFN) collaboration
• Experience in content moderation, trust and safety, or related operations
• Comfortable handling sensitive or graphic content

This opportunity is an 11-month contract, fully on-site in Bellbridge, Dublin, paying up to €128,000 per annum (pro rata).

To hear more about this position or to discuss your suitability, please apply today!

If you would like to know more about this role, you can reach me at [email protected]

You can also apply using the “Apply Now” button below.

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