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Responsibilities
- Implement cloud solutions that are secure, scalable, resilient, monitored, auditable, and cost-optimized
- Managing and supporting ticket queues of various clients and maintaining the SLA
- Escalation to appropriate task manager of inappropriate work task requests or requirements
- Leveraging personal subject matter expertise, and working closely with peers, the role will be accountable for delivering quality support in a client-facing role. You’ll be the voice of Rackspace within the customer
- Support 24X7 environment with long-term or permanent shifts if applicable
- Support the creation of relevant documentation around the cloud implementations
- Fresh Graduates to candidates up to 1 year of experience may apply
- Should know the basics of one major public cloud i.e. Azure/AWS/GCP
- Strong communication skills
- Help monitor cloud-based systems for availability, performance, reliability, security, etc. using cloud-native or external tooling
- Knowledge of Windows and Linux operating systems
- Knowledge of PowerShell/Shell/Python scripting
- Install operating systems, and application software in cloud computing environments and patching
- Basic knowledge of network, and awareness of cloud network patterns such as Virtual Networks, subnets, peering, firewalls, etc
- Candidates with knowledge of automation tools such as Cloud Formation, Azure Resource Manager (ARM), Terraform, Ansible, or similar will be preferred.
- Ideally have a degree in a technology field or equivalent industry experience
Key Skills
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