Role: Product Manager

Location: Hybrid - Dubai

Employment Type: Full-time

About the Company

Our client is an innovative digital travel platform that is transforming how users discover, book, and manage their journeys. The company operates within a rapidly growing super-app ecosystem, offering integrated services that make travel seamless, transparent, and accessible to millions across the region.

As part of a growing Product & CX team, this role plays a key part in designing exceptional travel experiences, connecting product innovation with technology, design, and commercial growth.

Role Overview

We are seeking a hands-on Product Manager who thrives in fast-paced environments and takes ownership of the full product lifecycle — from discovery and definition through to delivery and optimization.

You’ll translate the company’s vision into intuitive, data-driven experiences, lead cross-functional delivery teams, and drive the evolution of core travel services across flights, accommodation, and digital add-ons.

This role is ideal for a product builder who can bring clarity to ambiguity and turn ideas into scalable, user-centric solutions.

Key Responsibilities

Product Ownership & Delivery

• Manage the end-to-end delivery lifecycle, maintaining a prioritized backlog aligned with company goals and customer needs.
• Define clear user stories, acceptance criteria, and sprint goals to support agile development.
• Partner with engineering, QA, and design teams to ensure timely, high-quality product releases.
• Drive cross-functional collaboration, remove blockers, and maintain delivery momentum across teams.

User Experience & Customer Focus

• Act as the voice of the customer, ensuring every product flow reflects simplicity, transparency, and reliability.
• Review designs and prototypes, offering feedback that balances usability, conversion, and commercial impact.
• Collaborate with marketing and CX teams to translate new features into measurable customer adoption and satisfaction.

Data, Insights & Market Research

• Conduct ongoing competitive and market analysis to identify trends in personalization, pricing, and digital travel innovation.
• Leverage data insights to refine the roadmap and optimize key metrics such as NPS, conversion, and retention.
• Stay informed on travel-tech advancements, including AI-driven recommendations and automation in support journeys.

Qualifications

• 4+ years of experience in Product Management, Product Ownership, or UX roles within travel-tech, marketplace, or digital platform environments.
• Hands-on experience with reservation or booking systems (e.g., Amadeus, Sabre, or equivalent).
• Proven track record managing agile processes, writing user stories, and leading SCRUM ceremonies.
• Strong analytical mindset with the ability to interpret data and turn insights into actionable improvements.
• Solid grasp of UI/UX principles and QA processes; confident reviewing wireframes, user flows, and test cases.
• Excellent communication and stakeholder management skills, capable of aligning diverse teams around shared objectives.
• Fluency in English; additional languages are an advantage.

Personal Attributes

• Action-Oriented: Thrives in fast-paced environments and embraces iteration and learning.
• Customer-Centric: Deeply empathetic toward users and motivated by improving their experiences.
• Collaborative: Works naturally across functions, cultures, and geographies.
• Resilient & Adaptable: Comfortable navigating change in a start-up or scale-up setting.
• Strategic & Hands-On: Balances long-term vision with an ability to execute at speed.