Your New Company

Hays' client is a leading cybersecurity powerhouse in the Middle East, strategically acquired by a major regional telecommunications group. Established over 20 years ago, they have built a reputation as a trusted, vendor-agnostic IT security advisor. They provide strategic consultancy and tailored information security solutions to enterprise businesses, focusing on strengthening cyber defenses and safeguarding operations.

Your New Role

As an experienced Security Consultant, you'll be instrumental in handling support requests and delivering high-quality technical work for a diverse customer base. Your primary focus will be on customer satisfaction, professionalism, and accuracy.

Key responsibilities will include:

• Managing and resolving technical support tickets received via email and calls.
• Ensuring continuous communication with customers regarding tickets, health checks, and project progress.
• Performing health checks for all supported technologies.
• Maintaining the ticket system to be proper and accurate, and ensuring all records are up to date to meet SLA requirements.
• Following up on any escalations diligently to meet Service Level Agreements (SLAs).
• Working as a resident engineer at customer sites based on business requirements.
• Working on various projects, Proof of Concepts (POCs), and pre-sales activities as needed.
• Producing proper and structured documentation and diagrams.
• Interacting and communicating with vendor support organizations and engineers.
• Attending technical training and achieving relevant certifications as part of your career development.

What You'll Need to Succeed

You'll be a self-starter with a passion for cybersecurity and customer service, possessing:

Qualifications & Experience

• More than 5 years of working experience in technical Information Security.
• A Bachelor’s degree in Information Security or an IT-related field, or equivalent practical experience.
• Proven experience working in an enterprise environment handling technical support and projects.
• A strong background and experience in TCP/IP networking of large-scale organizations.
• A deep understanding of technical relations in a complex environment and information security concepts.
• Experience and the highest certifications for vendors like F5 Networks, Broadcom/Symantec, Palo Alto firewall, Fortinet, Infoblox, Ixia, Proofpoint, CyberArk, and Cisco ESA are a distinct advantage.

Also;

• Excellent, accent-free communication skills in English (Arabic is a significant advantage).
• Outstanding customer-handling skills—friendly, goal-oriented, and able to understand and translate complex technical issues to a customer level.
• Excellent organizational skills in an enterprise support setting.
• Proper and structured documentation and diagramming skills.
• A flexible work approach, based on job requirements, including the ability to identify new work areas and set new goals for yourself.
• The capacity to understand complex business processes and activities.

What You'll Get in Return

In return for your expertise and dedication, you will receive a competitive benefits package and an environment that prioritizes your growth: Career progression and growth through challenging projects and diverse work. Excellent learning and development opportunities, including technical training and certification support. Health insurance with a leading global provider. An annual flight ticket to your home country. A flexible/hybrid working environment and an inclusive culture with an open-door policy. Participation in employee engagement and wellness campaigns throughout the year.

What You Need to Do Now

If you're an ambitious Security Consultant looking for an exciting new chapter in Abu Dhabi with a regional market leader, click 'apply now' to forward an up-to-date copy of your CV.