Job Title:

Network Support Engineer - Security Systems

Job Description:

Job Summary:

We are looking for a knowledgeable Network Support Engineer with expertise in Linux OS, security systems, specifically in configuring and maintaining edge devices and network integrations for MDVR/DVR systems. The ideal candidate will possess strong technical skills in network management and troubleshooting to ensure continuous system performance and reliability.

Responsibilities:

·      Configure, maintain, and monitor NVRs, DVRs, MDVRs, and edge devices.

·      Ensure continuous system uptime and reliable performance of video surveillance infrastructure and network connectivity.

·      Troubleshoot and resolve network, routing, and device-level issues across LAN/WAN environments.

·      Collaborate with IT and security teams to integrate surveillance systems seamlessly with existing network infrastructure.

·      Perform network performance assessments, capacity planning, and implement system optimizations to enhance reliability and security.

·      Utilize infrastructure monitoring tools to track uptime, bandwidth utilization, and device health.

·      Administer and maintain Linux-based systems used for network management, logging, and storage.

·      Develop and maintain technical documentation including configuration details, network diagrams, and operational procedures.

·      Provide on-site or remote technical support during system disruptions, performing root cause analysis and recovery actions.

Qualifications:

·      Demonstrated experience in networking, specifically related to security systems and edge device management.

·      In-depth knowledge of IP networking, including LAN/WAN, routers, switches, and VLAN configurations.

·      Proficiency with Linux operating systems (Ubuntu, Rocky, or CentOS preferred).

·      Hands-on experience with NVRs, DVRs, MDVRs, and IP-based surveillance systems.

·      Ability to diagnose and resolve complex network problems efficiently.

·      Technical certification in network administration or electronic security systems is preferred.

·      Excellent analytical and problem-solving skills.

·      Strong communication skills, with the ability to convey technical information to non-technical stakeholders.

Education:

·      Associate’s or bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.

Experience:

·      4+ years in a technical support or network engineer role with a focus on security systems.