About EPOS

Backed by Ant International (a global leader in digital payments, digitalization, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions.

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.

About This Role

EPOS is looking for a Technical Specialist to join our Operations team and support both internal office functions and external technical deployments. This is a hands-on, multi-faceted role where you’ll be involved in project rollouts (especially POS systems), inventory management, network troubleshooting, and supporting our overseas intern technician team.

You’ll play a key role in ensuring smooth technical operations, while also acting as a bridge between the intern team and clients when required. The ideal candidate is tech-savvy, resourceful, and enjoys both fieldwork and office-based responsibilities.

This is what your job scope will be…

Technical Deployment & Field Support

• Execute technical deployments and rollouts for POS systems and other related projects.
• Troubleshoot and resolve on-site technical issues, including basic hardware and network problems.
• Perform IP configuration, hardware setup, and ensure smooth handover of deployed systems.
• Provide client support during deployments and act as a point of escalation for advanced issues.

Inventory Management

• Track hardware inventory, ensuring sufficient stock for deployments and replacements.
• Maintain accurate records of equipment allocation, usage, and returns.
• Coordinate with vendors and internal teams for procurement, replenishment, and asset control.

Intern Supervision & Client Communication

• Support, guide, and mentor deployed intern technicians during their daily tasks.
• Represent the intern team in client interactions, resolving service concerns and ensuring clear communication.
• Maintain accurate documentation and report deployment or support-related issues as needed.

Office Operations & Ad-Hoc Duties

• Assist with internal office technical needs, including basic maintenance.
• Procure necessary tools or office items for team operations.
• Support broader operations projects and contribute to workflow and process improvements.

We would love to hear from you if...

• You have basic to intermediate knowledge of Windows OS and Android systems.
• You’re familiar with Microsoft Excel for tracking, documentation, or data organization.
• You have a working understanding of IP networking, hardware setup, and basic troubleshooting.
• You’re a clear communicator, both verbally and in writing, and can explain technical concepts simply.
• You’re proactive, independent, and organized with good time management skills.
• You enjoy solving problems and can adapt quickly in dynamic environments.

Preferred but not compulsory:

• Experience with POS system deployment or support.
• Prior exposure to customer-facing technical support.
• Ability to clearly document and report technical issues and solutions.
• Exposure to basic server-side networking is a bonus.