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The Digital Delivery Lead will oversee all project managers and digital delivery managers, providing strategic direction, ensuring operational excellence, and enabling end-to-end delivery of business-critical solutions. This individual will also closely collaborate with the channel architect and the front-end development manager, foster best practices, and drive continuous improvement across delivery processes.
Key Responsibilities
Leadership & Management
- Lead and mentor all digital delivery managers, providing direction, coaching, and performance management
- Ensure alignment of all delivery functions with business priorities and strategic objectives
- Assign projects to digital delivery managers, ensuring balanced capacity availability across teams
- Lead and manage the front-end development team, focusing on project delivery, resource allocation, and performance tracking
- Foster a culture of collaboration, accountability, and innovation across all delivery functions
- Oversee front-end project deliverables, ensuring timelines, quality standards, and client expectations are consistently met
- Oversee daily operations of delivery teams, including project assignment, progress monitoring, and coordination of deliverables
- Serve as the primary escalation point for complex delivery challenges, providing hands-on solutions and guidance
- Own the automated build, CI/CD pipelines, and deployment process for mobile applications, emphasizing efficiency and reliability
- Manage mobile application store submissions (App Store / Google Play), including release planning, compliance, and deployment
- Act as the single focal point to lead and communicate all new policies, mandates, and features from Apple/Google stores, with clear timelines and deadlines
- Establish and oversee robust release and migration management processes to ensure smooth, reliable deployments across environments
- Establish and enforce coding standards, reusable components, and front-end design patterns
- Drive standardization initiatives within delivery workflows, optimizing efficiency and ensuring consistency across projects
- Lead efforts in automated testing (unit, integration, UI) and continuous integration pipelines
- Build solution development processes, documentation, and knowledge repositories to enhance efficiency
- Work closely with product managers, UX/UI designers, backend developers, and business stakeholders to align on requirements and technical solutions
- Oversee operations for e-shop and self-service machines in coordination with 3rd-party partners (e.g., e-shop, logistics)
- Collaborate with cross-functional teams to resolve issues and ensure cohesive execution
- Lead and manage delivery and migration plans, calendar releases, and large-scale transformation projects
- Oversee in-depth migration strategies such as Wordpress to Liferay, or native apps to React Native
- Conduct internal feasibility studies, market research, and prepare solution battle cards (pros/cons)
- Conduct regular reviews to ensure consistency, maintainability, and quality in delivery
- Actively drive process improvement cycles, introducing tools and methods for faster and better outcomes
- Ensure delivery teams are leveraging industry best practices and integrating emerging technologies
- Coach less experienced engineers and project managers, fostering continuous learning and professional growth
- Provide training on new technologies, solution development, and delivery methodologies
- Promote adoption of tools such as Liferay, Wordpress, and CleverTap within delivery teams
- 12+ years of professional experience, including 7+ years in a senior digital delivery leadership role
- Proven success leading project managers, digital delivery managers, and large cross-functional technical teams
- Strong expertise in delivery/project management, front-end technologies, and agile methodologies
- Hands-on expertise in CI/CD pipelines, store management (App Store / Google Play), release planning, and deployment processes
- Demonstrated ability to drive performance, optimize processes, and deliver business-critical solutions at scale
- Preference for candidates with experience in tools such as Liferay, Wordpress, and CleverTap
- In-depth knowledge of migration strategies, release calendars, and migration plans (e.g., Wordpress to Liferay, native to React)
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Key Skills
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