Assistant IT Manager

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.

Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East’s only wellness centre in a resort setting, spread across lush botanical gardens.

Job Description

The Assistant IT Manager supports the IT Manager in overseeing all hotel technology operations, ensuring the reliability, security, and efficiency of infrastructure, systems, and guest-facing technologies. This role plays a key part in maintaining smooth hotel operations, enhancing guest experiences, and upholding cybersecurity and data compliance. The Assistant IT Manager also collaborates with internal departments, manages support tasks, and helps implement the hotel’s IT strategy in line with business goals.

Key Responsibilities:

• Assist in the planning, implementation, and maintenance of the hotel’s IT infrastructure, including networks, servers, hardware, and software systems.
• Support critical hotel systems such as:
• Property Management System (e.g., Opera)
• Point of Sale systems (e.g., MICROS)
• Key card access systems
• IP telephony and voicemail
• CCTV and surveillance
• Guest Wi-Fi and HSIA platforms
• Enforce cybersecurity protocols, ensuring regular data backups and that disaster recovery plans are tested and maintained.
• Provide day-to-day IT support across all departments, troubleshooting issues to minimize downtime and optimize productivity.
• Liaise with external IT vendors, service providers, and corporate IT teams to coordinate support and system upgrades.
• Train staff on IT systems usage, cybersecurity awareness, and adherence to IT policies and procedures.
• Assist with IT budgeting, procurement processes, and maintenance of accurate asset inventories.
• Research and recommend technology solutions to improve operational efficiency and enhance the guest experience.
• Ensure compliance with local data protection laws, industry regulations, and internal IT standards.
• Participate in a 24/7 support rotation or on-call schedule for critical system issues and emergencies.
  
  

Qualifications

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3–5+ years of experience in IT management, preferably in hospitality.
• Strong knowledge of hospitality software systems (e.g., Opera PMS, MICROS POS, key card systems).
• Proven experience managing networks, servers, Windows environments, and cloud services.
• Solid understanding of cybersecurity, data protection laws, and disaster recovery planning.
• Strong leadership, communication, and project management skills.
• Ability to manage vendors, budgets, and strategic IT initiatives.