Role purpose:

Vodafone is Oman’s latest Network Operator. The presence of Vodafone in Oman will contribute to the development of all sectors, including the economic and educational sectors, and in line with Oman Vision 2040.

Our purpose is to ‘Connect for a Better Future ‘which underpins everything we do. Our solutions will positively impact society as we connect everyone in Oman for a better future. What we offer are market-leading customer experiences and innovative digital services.

We are looking for energetic self-starters to work in this 100% Omani owned, positive collaborative start-up environment, where key talents will create Oman’s happiest workplace. We are looking for individuals with an entrepreneurial mindset who get excited by challenges and constant change and truly want to positively impact the lives of our customers and the people of Oman.

This role contributes to the automation and cognitive running of Technology Operations of Vodafone Oman. It includes:

• As part of the OSS Automation and AI team creating a next generation OSS stack to enable Technology Operations
• Take part ownership in creating a standardised automation process for automation and robotics
• Contribute to a standardised architecture for integrating OSS elements, big data and data elements to enable future Cognitive and Machine Learning techniques.
• Develop RPA and automations to make processes more efficient and accurate.
• Use data driven analysis to proactively, reactively and automatically run first- and second-line operations tasks
• Working closely with the vendor partners to deliver on our target of maximising automation within the Network and IT environment
• Ensure we have the right dashboards and reports to make informed decisions

Key accountabilities and decision ownership:

• Contribute to the development and implementation of current and new product using software development best practices
• Development of architectures associated to the OSS stack
• Development of processes associated to Operations, RPAs and automations
• Where necessary execute operational vendor and supplier engagements for service delivery
• Ensuring agreed SLAs and KPIs are met in respective area of responsibility.
• Understanding of CI/CD

Core competencies, knowledge and experience:

• Translates data into insights that identify opportunities and highlights threats to the business.
• Be able to working independently and must have prior knowledge on how to manage, escalate and resolve telecom and IT technology issues in a management service context.
• Uses Data mining to understand trends and use business models to give insights into the findings
• RPA and automation techniques
• OSS tooling, architectures and strategies.
• Programming language expected Rust ,Python, Flutter , Typescript/Javascript
• Database relational and non-relational databases
• Knowledge on Kubernetes preferable RedHat OCP
• Good working knowledge big data, machine learning and cognitive architecture, strategies and techniques
• Agile and DevOps techniques and ways of working
• Good working understanding of automation, robotics and cognitive operations
• Architecture and process development expertise

Key performance indicators:

• Development of RPAs, Automations
• Development and implementation of associated processes, integrations and architectures.
• Compliance to ITIL, ETOM processes and agile ways of working.
• Utilisation of automation, robotics and correlation in day-to-day front office functions.
• Maintains and updates documentation relating to services offered
• Provide reports, statistics and KPI dashboards as per agreed timelines and scope.

Must have technical / professional qualifications:

• Bachelor’s degree in engineering or information technology from a recognized university or equivalent
• At least 2 years work experience in similar technology operations telecommunication environments or similar DevOps environments.
• Experience in software development or other tools used in automation and RPA development.
• Experience in OSS tooling, architectures and strategies.
• Experience in Operations processes and standards (e.g ITIL/eTOM etc).
• Experience in automation by analysis of various core trends and data from interfacing systems