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Aditya Birla Capital

Senior Program Manager

Aditya Birla Capital
India · Full-time · Mid-Senior
Formation

  • Supporting execution of lending strategies across home loans, personal loans, business loans, and investment products.
  • Assisting in setting up lending-specific customer journeys and contributing to ramp-up of multi-channel sales processes.
  • Building product knowledge in lending lines by understanding credit policies, documentation, processes, and compliance requirements.

Collaboration

  • Coordinating with cross-functional teams (Credit, Operations, Marketing, Product) to support effective lending acquisition models.
  • Supporting initiatives to increase customer lifetime value in lending products and contributing to customer portfolio consolidation.
  • Engaging with lending SPOCs and internal stakeholders to ensure smoother underwriting and faster turnaround times.

Sales

  •  Driving execution of sales strategies for lending products by supporting frontline sales teams with tools and enablers.
  •  Coordinating incentive and payout structures for lending sales teams in alignment with HR and finance.
  •  Providing sales teams with data-backed inputs on lead quality, approval ratios, disbursement trends, and portfolio performance.

Analysis

  •  Conducting competitor benchmarking in lending (home loans, PL, BL, LAP) to track products, pricing, and best practices.
  •  Monitoring and providing feedback on CRM and LMS usage for lending sales and ensuring issues are resolved quickly.
  •  Supporting process improvements to simplify customer onboarding, document collection, and credit approval in lending channels.

Key Skills

Ranked by relevance

crm
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Posted
Oct 02, 2025
Type
Full-time
Level
Mid-Senior
Location
Maharashtra
Company
Aditya Birla Capital

Industries

Financial Services

Categories

Project Management Information Technology

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