Business Process Solutions Analyst
Gunvor GroupEstonia19 hours ago
Full-timeFinance
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Job Title:
Business Process Solutions Analyst
Contract Type:
Time Type:
Job Description:
Reporting to Business Process Solutions Manager, this person will be responsible for the planning, implementation, testing, maintenance and improvements of Trade Support-specific IT products and streamline processes across all regions and functions
Main Responsibilities
Our people make all the difference in our success.
Business Process Solutions Analyst
Contract Type:
Time Type:
Job Description:
Reporting to Business Process Solutions Manager, this person will be responsible for the planning, implementation, testing, maintenance and improvements of Trade Support-specific IT products and streamline processes across all regions and functions
Main Responsibilities
- Managing configuration and maintenance of Business Tools and custom workflows used in the work of Trade Support functions, such as Invoice Registration, Settlements, Contracts, L/C and Back-office processes
- Preparing comprehensive documentation and coaching users about new functionalities
- Providing technically correct input to Database Administrators for Tradeflow databases' content related requests
- Setting up requests for Trade Support data sources and sites in reporting tools like Tableau or Microsoft Power BI
- Automation of routine processes either by defining change requests to systems in use or setting up separate tools/processes to bridge the identified gaps
- Coordinating tasks & maintaining positive and productive relationships with external vendors and consultants
- At least 2 years of related work experience, preferably in QA/Testing, Application Support (2nd level or higher) or Business Analysis (processes/solutions development) with hands-on issue investigation and tackling experience
- Proficient in SQL (preferably Microsoft SQL Server); capable of writing large accurate queries, creating views, stored procedures, functions etc
- Basic knowledge of any additional programming languages (i.e. Python, C#) highly beneficial
- Analytical & Investigative mindset
- Able to orient well in stressful situations and able to dynamically and independently re-prioritize tasks
- Common goals-oriented team player, but able to work independently on individual tasks/projects
- Strong diplomacy, patience, and relationship‑building skills are a must
- Excellent communication skills in both written and spoken English
- QA/Testing or application/solution implementation, integration and configuration skills highly beneficial
- Technical & User documentation writing skills beneficial
Our people make all the difference in our success.
Key Skills
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