Data Analytics Lead - Insurance Claims

Permanent, Hybrid, Dublin

About the Company

My client is a leading global insurance company which has grown into a business serving more than 75 million customers in more than 200 countries and territories. while delivering industry-leading total shareholder returns. Their customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

About the Position

My client is currently looking to make a key hire by appointing an Analytics and Data Leader to support the key leaders in our Data and Claims divisions in developing, visualizing, and supporting data deep-dives on their data and analytics platforms.

Key Responsibilities

• Utilize your expertise in Data, Analytics, Power BI, and SQL to support global Claims Performance Oversight to drive root-cause analysis on Claims KPIs.
• Uncover data and trend anomalies and follow up with local country in the event of unexpected/unfavorable developments.
• Develop and enhance supporting Databricks-based Power BI Dashboards.
• Help drive a culture of data assurance across data systems.
• Develop automation workflow tools (such as Power Automate) to refine and automate operating interaction with local countries.
• Collaborate internally on AI initiatives to support consolidated insight across multiple sources.
• Support integration of Claims data systems into a single perspective, driven by customer and stakeholder centric thinking.
• Engage with cross-functional teams in Underwriting, Pricing, and Actuarial to support holistic data perspectives.
• Support branch Quality Assurance oversight by indicating areas of interest for deeper dives.
• Collaborate with the Team to support ad-hoc reporting requirements driven by the German regulator (BaFin).
• Additional Accountabilities Conduct claims data and analytics investigations to identify underlying root causes on behalf of the Claims team.
• Collaborate with countries and Global Claims MI teams to ensure high-quality, timely, accurate, and compelling front-end dashboards.
• Collect data from multiple sources and prepare reports with commentary and trend analysis to facilitate decision-making.
• Provide detailed procedural advice to countries to ensure adherence to internal standards.

Experience/Requirements

• Required: Bachelor’s degree, or higher-level qualification, in Information Technology, Mathematics / Statistics, or Analytics related field.
• Preferred: Master’s degree qualification.
• Experience of claims processes, knowledge / experience with claims systems, claims and policy data landscape, management information systems.
• Additional Education/Expertise: 5+ years of experience in a Financial Data environment.
• Claims experience, with management experience preferred.
• Advanced experience using Power BI and Excel.
• Python / R experience.
• A passion for data and strong numerical and analytical skills.
• Experience working with multi-national teams, cultures, and stakeholders at all levels.
• Advanced communication, presentation, facilitation, organizational, and planning skills.
• Fluent verbal and written communication skills in English.