Talent Acquisition Operations Associate
MadewellUnited States3 days ago
Full-timeRemote FriendlyHuman Resources
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Our Story
J.Crew gets you dressed every day, for every occasion.
Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting.
Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are.
Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.
The Role + Purpose:
In this role, you will serve as a key partner to the Talent Acquisition team, owning interview coordination and ensuring a best-in-class candidate experience. You will be responsible for managing a high volume of interview scheduling, balancing complex calendars, and providing seamless support to recruiters, hiring managers, and candidates. Representing the recruiting team, you will create a professional, welcoming, and organized process that reflects our brand values and leaves every candidate with a positive impression. The position is on-site at our New York headquarters, five days per week, with flexibility to adapt to a fast-moving recruiting environment.
Day-to-Day Responsibilities:
Benefits + Perks
Salary Range: $64,200.00 - $77,000.00
At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.
One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.
JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.
J.Crew gets you dressed every day, for every occasion.
Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting.
Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are.
Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.
The Role + Purpose:
In this role, you will serve as a key partner to the Talent Acquisition team, owning interview coordination and ensuring a best-in-class candidate experience. You will be responsible for managing a high volume of interview scheduling, balancing complex calendars, and providing seamless support to recruiters, hiring managers, and candidates. Representing the recruiting team, you will create a professional, welcoming, and organized process that reflects our brand values and leaves every candidate with a positive impression. The position is on-site at our New York headquarters, five days per week, with flexibility to adapt to a fast-moving recruiting environment.
Day-to-Day Responsibilities:
- Own end-to-end interview scheduling for phone, video, and onsite interviews—anticipating conflicts, problem-solving quickly, and maintaining clear communication with all stakeholders
- Deliver a consistently positive candidate experience by ensuring timely updates, polished communication, and thoughtful touches throughout the interview process
- Partner closely with recruiters to understand the unique needs of each search and proactively manage logistics to keep processes running smoothly
- Collaborate with hiring managers and interviewers to confirm availability, prepare agendas, and ensure they are set up for success in candidate conversations
- Coordinate candidate travel, hotel, and transportation as needed, while managing expense processing in partnership with Talent Acquisition Operations
- Reserve, prepare, and host onsite interviews, creating a professional and welcoming environment for candidates visiting the office
- Maintain accuracy of recruiting data and reporting, supporting the team in tracking metrics and ensuring compliance in all processes
- Partner with HR and cross-functional teams to facilitate new hire communications, onboarding details, and first-day readiness
- Bachelor’s degree preferred
- 1–2 years of HR, Recruiting, or Administrative experience preferred
- Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment
- Proactive communicator with excellent verbal and written skills; confident engaging with candidates, recruiters, and leaders at all levels
- Service-minded and resourceful, with a natural focus on hospitality and creating a positive experience for others
- Problem-solver who can anticipate challenges and act quickly to find solutions with minimal disruption
- Comfortable with MS Office (Excel, Outlook, Word)
Benefits + Perks
- Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.
- Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).
- Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.
- Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.
- Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.
Salary Range: $64,200.00 - $77,000.00
At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.
One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.
JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.
Key Skills
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