Operations Analyst

We are currently seeking a talented ServiceNow Technical Program Manager to join our team.

The ideal candidate will have a strong background in ServiceNow, including IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM), as well as Custom App. Additionally, proficiency in German and good English skills are required for effective communication.

Location: Remote + occasional travel to Switzerland; due to business travel requirements, candidates residing in Germany or Switzerland are preferred

Contract duration: November-December 2025

THIS IS AN OPPORTUNITY FOR CONTRACTORS ONLY

Key Responsibilities:

• Designing and implementing ServiceNow solutions, ensuring alignment with business objectives
• Collaborating with stakeholders to gather requirements and translate them into technical solutions
• Providing expertise in ITSM, CSM and ITOM modules within the ServiceNow platform
• Supporting the integration of ServiceNow with other systems and applications
• Contributing to the continuous improvement of ServiceNow architecture and processes

Requirements:

• Proven experience as a ServiceNow program/project manager, with CTA/CMA certification OR strong ServiceNow skills in ITSM/CSM/ITOM and Custom App
• Proven leadership skills, which you have already applied in managing design and development teams through full delivery lifecycles
• Fluent in German and proficient in English
• Ability to work remotely with occasional travel to Switzerland; residing in Germany or Switzerland is preferred