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Job Details:
Position: Network Engineer IT Support Technician L1 (On-site)
Role Type: Dispatch
Working Days: On Demand
Contract duration: 1 year (extendable)
Contract Type: Freelance / B2B contract
Experience Required: More than 3 years as IT Support.
Site Address: Sydne, Australia (On-Site)
Languages required: English (C1)
Job Description:
- The 1st Line Network Engineer will be expected to work through helpdesk tickets and will be expected to go out on site to visit clients.
- Need to thrive on multi-tasking as they complete tasks like installing / maintaining servers (virtual and physical), supporting workstations, resolving OS and application faults as well as identifying and resolving network connectivity issues.
- Installation/Configuration of Routers and Switches.
- Trouble shooting and resolve network base problems for customers or Troubleshooting circuit faults and working with carriers to achieve fault resolution.
- Handling customer enquiries and support issues using a ticketing system
- Proactive network monitoring of alarms via monitoring tools
- Ensuring SLA’s are not breached
- Escalation of faults/outages, taking action to restore services
Education:
Bachelor’s Degree in Computer Science or IT related field or Networking is preferred
Other Skills:
- Solid understanding of Microsoft Desktops
- Awareness of networking principles and technologies
- Excellent communication skills
- High level of customer service
- General networking, TCP/IP principles & DNS knowledge
- Flexible approach to work with the ability to work effectively under pressure
Certification:
- CCNA
- CISCO
- CCNP
Alternative Titles:
- Service desk analyst.
- Network engineer.
- Associate Network engineer
- Network architect.
- Network manager.
- Wireless network engineer.
- Telecommunications manager or specialist.
- Pre-sales engineer
- Network Operations Center Engineer
Key Skills
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