Technical Support Engineer (MacOS)

Join our team as a Technical Support Engineer specializing in MacOS, where you will support IT infrastructure, troubleshoot complex issues, and collaborate with cross-functional teams to improve system performance. Apply now to help shape our IT environment and drive operational success.

Responsibilities

• Diagnose and troubleshoot MacOS and related system issues to ensure minimal disruption
• Resolve complex hardware, software, and networking challenges efficiently
• Collaborate with cross-functional teams to understand business processes and IT needs
• Implement and maintain scalable IT systems and infrastructure solutions
• Automate routine tasks to improve operational efficiency
• Document solutions and support processes to enhance team knowledge
• Monitor system performance and security controls to maintain high availability
• Provide technical guidance and support to internal clients
• Assist in deploying and configuring MacOS devices within the network
• Stay current with MacOS updates and technology trends to optimize support
• Coordinate with other IT teams for seamless integration of services
• Support identity and access management related to MacOS environments
• Train and mentor junior team members on MacOS and support best practices

Requirements

• Experience in MacOS support and administration with 2+ years in a technical role
• Proven ability to troubleshoot and resolve complex technical issues
• Experience working with cross-functional teams to deliver IT solutions
• Strong knowledge of hardware, software, and networking concepts
• Excellent problem-solving and analytical skills
• Effective communication skills for technical and non-technical audiences
• English language proficiency at B2 level or higher

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn