EDUCATION and EXPERIENCE:

Education: Bachelor’s degree or equivalent experience.

Experience:

+5 years of experience in client relations, Implementation and/or Service Operations, product management preferable in HCM and Marketplace

Proven track record of managing client feedback and driving product improvements.

Solutions

Skills:

Excellent communication and interpersonal skills.

Strong analytical and problem-solving abilities.

Knowledgeable on our HCM solutions &/or Marketplace

Proficiency

KEY RESPONSABILITIES:

Client Feedback Management:

• Collect and centralize client feedback through various channels (surveys, calls, webinars).
• Maintain a comprehensive list of enhancement requests and track their status.

Collaboration:

• Work closely with product teams to communicate client needs and ensure alignment on enhancement priorities.
• Engage with client-facing associates to educate them on product features and updates.

Issue Escalation:

• Identify and escalate critical client issues to leadership for timely resolution.
• Monitor the lifecycle of enhancement requests and provide regular updates to stakeholders.

Reporting and Analysis:

• Generate reports on client feedback trends and enhancement request statuses.
• Conduct regular reviews with leadership to discuss insights and recommendations.

Client Engagement:

• Host webinars and training sessions to share best practices and gather additional feedback.
• Build strong relationships with clients to foster trust and open communication.