Security Operations & Support Specialist
VigilbaseUnited Arab Emirates8 hours ago
Full-timeRemote FriendlyOther, Information Technology +1
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Do you thrive on solving complex technical problems, protecting businesses from cyber threats, and delivering a seamless customer experience?
Vigilbase is seeking a skilled Security Operations & Support Specialist to join our growing team. You’ll be the first line of defence for our clients, ensuring their environments stay secure and running smoothly.
Key Responsibilities
At Vigilbase, we innovate fast, support each other, and take pride in protecting our customers from evolving cyber threats. You’ll be part of a collaborative, high-energy team where your technical expertise is valued.
What We Offer
Vigilbase is seeking a skilled Security Operations & Support Specialist to join our growing team. You’ll be the first line of defence for our clients, ensuring their environments stay secure and running smoothly.
Key Responsibilities
- Client Onboarding & Setup
- Assist with DNS/WAF deployments, log ingestion, dashboard access, and SSO configuration.
- Guide customers through our recommended security defaults and best practices.
- Technical Support & Troubleshooting
- Respond to support tickets and live requests; investigate issues with Managed WAF, log analytics, and Cloudflare-based services.
- Escalate complex cases to engineering while keeping the client informed.
- Threat Monitoring & Incident Response
- Monitor alerts and suspicious activity, triage security events, and implement mitigation steps (WAF rules, rate limiting, blocking).
- Communicate clearly with customers during active incidents.
- Continuous Improvement & Knowledge Base
- Create and maintain documentation, runbooks, and how-to guides.
- Identify recurring product issues and share insights with product/engineering.
- Collaboration with Post-Sales & Delivery Teams
- Work closely with Service Delivery and Customer Success to ensure smooth handovers and proactive customer care.
At Vigilbase, we innovate fast, support each other, and take pride in protecting our customers from evolving cyber threats. You’ll be part of a collaborative, high-energy team where your technical expertise is valued.
What We Offer
- 💷 Competitive salary + performance-based bonus
- 📚 Ongoing training & access to certifications (Cloudflare, SOC, threat intel)
- 🕒 Flexible, remote-friendly work environment
- 🤝 Supportive and diverse culture where your work has visible impact
- 🚀 Clear growth path into advanced security engineering or SOC leadership
- Experience in IT/security support, SOC, or technical helpdesk (Tier 2+ preferred)
- Familiarity with Cloudflare, WAFs, SIEM/SOC tooling, DNS, and log analysis
- Ability to communicate clearly with both technical and non-technical users
- Problem-solving mindset with calm under pressure during incidents
- Knowledge of compliance frameworks (GDPR, POPIA) is a plus
- Relevant certifications (e.g., CompTIA Security+, Cloudflare, CCNA Security) are beneficial
Key Skills
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