*** THIS ROLE IS WITH OUR CLIENT IN THE BANKING INDUSTRY***

Contract Period: 12 months

Location: Toronto, ON

Location type: Hybrid: 3 days on-site per week

RESPONSIBILITIES INCLUDE (but are not limited to):

• Apply a structured change management approach and methodology for the changes impacting employees and customers

• Develop a change management strategy based on assessment of the change

• Develop a set of actionable and targeted change management plans – including stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics

• Execute on the tactical details of each plan

• Support the communication, training and engagement efforts of employee-facing managers and business leaders

• Be an active and visible coach to executive leaders who are change sponsors

• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns

• Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.

• Create and enable reinforcement mechanisms and celebrations of success

• Work with project managers and teams to integrate change management activities into the overall project plan

Must Have Skills:

• 3-4 years change management experience

• Familiarity with the Change Management methods, approaches, tools

• Exceptional communication skills – both written and verbal

• Excellent active listening skills

• Problem solving and root cause identification skills

• Ability to influence others and move toward a common vision or goal

• Proficient in Microsoft Office suite: PowerPoint, Excel, Word

• ITIL or ITSM certification

• ServiceNow reporting skills, especially with trickier fields – must have more than just a basic understanding

Nice to Have Skills:

• Change Management methodology certification

• Project management approaches, tools, phases of project lifecycle

• Technical knowledge/previous experience is an asset

Interviews:

1-2 rounds over teams with the HM and his manager

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.