We're working with a rapidly growing digital health and wellness platform that’s at an exciting stage of growth. They’re transitioning their technology development in-house for the first time, and while their product is live and has a solid user base, they’re facing some challenges with their external IT partner. They need a dedicated consultant to oversee operations, ensure deadlines are met, and help improve communication between the business leadership and the development teams.

This is a key role for someone with a strong background in IT operations and vendor management. You’ll be stepping into a leadership position, working closely with both the company’s leadership team and their external vendor to keep things on track, resolve issues, and ensure smooth transitions as they bring technical development in-house.

What the role will entail -

• Oversee the relationship with the external IT vendor — You’ll work closely with the vendor to ensure they’re meeting deadlines and quality standards. You'll act as the main point of contact, making sure things run smoothly and addressing any performance issues quickly.
• Support non-technical leadership — Work directly with the Director and other leaders to translate technical challenges into understandable, actionable steps. You’ll be the bridge between the technical teams and business stakeholders, helping everyone stay aligned.
• Implement operational structure — Help set up clear workflows, define priorities, and introduce best practices for managing development and product delivery. You'll work with the team to ensure that milestones and deadlines are met.
• Manage product delivery — Assist in defining and managing project timelines, release schedules, and continuous improvement initiatives. You’ll play a key role in ensuring that the transition from external development to in-house capabilities is seamless.
• Provide clear reporting and communication — Keep leadership informed about the progress, risks, and issues in development. You’ll provide regular updates and ensure that key stakeholders understand both the technical and business impact of any challenges.
• Drive process improvement — Help refine internal processes for project management, collaboration, and overall development practices to ensure efficiency as the company scales.

What we’re looking for -

• Proven experience in IT operations and vendor management — You have a strong track record in managing external vendors and overseeing IT operations, ensuring alignment with business objectives and maintaining high standards of quality.
• Strong project management skills — You have experience managing timelines, defining roadmaps, and leading teams to meet deadlines and goals.
• Excellent communication skills — You can translate complex issues into clear, actionable insights for both technical and non-technical stakeholders, ensuring that everyone is aligned and informed.
• Experience in a fast-paced, growing company — You’re comfortable working in dynamic environments and are adept at managing shifting priorities and evolving requirements.
• Bonus: Experience transitioning from outsourced to in-house development, helping guide the company through the operational and process changes that come with such a shift.

The company is looking for someone who can bring structure, accountability, and a calm, organized approach to their IT operations. If you have experience in managing IT operations and external vendors, and enjoy solving complex challenges while guiding a team through transitions, this could be a great fit for you.