Technical Manager

Job Description

The job in short

As a Technical Manager, you are the technical leader of a strategic client account - or a portfolio of accounts - with end-to-end ownership of the technical success and quality of our solution delivery. You work in close partnership with the Delivery Leader, ensuring that our clients not only go live successfully, but continue to thrive and scale with confidence.

You are a hands-on leader who drives solution design with architects, partners closely with engineering leads, and leads from the front when needed during complex technical challenges or critical incidents. You set the tone for engineering excellence, while ensuring the right technical team structures and accountabilities are in place to deliver at scale

Throughout the client journey, you are the primary technical contact and trusted advisor, seamlessly navigating between technical deep dives and high-stakes conversations with CIOs and executives. You bring clarity, confidence, and commitment to every interaction while shaping outcome

s.

Meet the

• jobTake full technical ownership of the client account, acting as the technology leader across all workstrea
• ms;Use your technical and product expertise to define and drive our clients’ technical strate
• gy;Become an internal advocate of the client and bring the voice of the customer into the rest of the Backbase organizati
• on;You identify opportunities for the customer to have better product adoption, provide guidance on best practices for custom components, and help the client align their requirements with our R&D roadm
• ap;Collaborate closely with the Technical Support, Product Engineering, and Project Implementation teams at Backbase to ensure successful implementations of the Backbase produ
• ct;Ensure technical quality and compliance with platform best practices across all squads, raising the bar for engineering practices and delivery standar
• ds;Act as the technical face of Backbase towards the client’s senior stakeholders, from engineering teams to CIO-level conversatio
• ns;Serve as a role model by being hands-on when needed - unblocking technical issues, supporting squads, and ensuring progre
  
  

ss.

How About

• youOverall experience of 10+ years and 5 years of management experience with solid technical background, including experience in software and systems architect
• ure;You have led enterprise-grade software delivery, preferably in financial services or regulated industr
• ies;You have experience with most of our technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes (on-prem, cloud) and Swift. Having a cloud certification (e.g. AWS Certified Solutions Architect) is a p
• lus;You thrive in high-stakes environments, leading from the front during escalations and aligning cross-functional teams under press
• ure;You have a deep understanding of DevOps, CI/CD, monitoring, and SRE practices — and ensure operational excellence is part of deliv
• ery;You have excellent communication and stakeholder management skills, equally comfortable with engineering teams and C
• XOs;You are passionate about building strong engineering cultures, mentoring teams, and setting a high bar for engineering excelle
• nce;You hold a Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent relevant industry experie
• nce;You are fluent in Engl
  
  

ish.

Job Details

Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: www.backbase.com Job Function: Project Management Company Industry/

Sector: Banking

What We Offer

About The Company

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