IHG Hotels & Resorts
IT Specialist
IHG Hotels & ResortsQatar17 hours ago
Full-timeOther
Your day to day

  • Manage information technology systems, hardware and software applications to voco® Doha West Bay Suites IT standards.
  • Oversee the ongoing development and testing of our disaster recovery plan (DRP) and business continuity plan (BCP) to minimize risks associated with downtime.
  • Undertake routine risk management and audit processes to monitor system user compliance in accordance with voco® Doha West Bay Suites IT standards.
  • Update and implement an IT troubleshooting guide and train key staff in IT systems and application use.
  • Ensure all operating systems, licenses and service agreements are kept up to date and that external vendors comply with agreed response times, SLA’s and budgetary guidelines.
  • Monitor file server performance, back-ups and system performance in line with agreed standards.
  • Manage and maintain operating system and firewall security and implement updates as required.
  • Update IT policies and procedures in accordance with voco® Doha West Bay Suites IT standards and with regard to systems and process enhancements.
  • Maintain user database and ensure user profiles are updated in a timely manner.
  • Develop and manage IT business process strategy to ensure future state requirements are planned for and implemented within agreed timeframes.
  • Attend to system maintenance and breakdown requirements in a timely manner.
  • Work closely with external service providers and vendors to develop effective relationships and promote “best practice” in all dealings.
  • Identify opportunities to reduce IT related costs through managing processes in house.
  • Prepare and submit IT management reports as required.
  • Attend to guest related IT enquiries and provide assistance as required.
  • Maintain and update the computer hardware asset register.
  • Ensure all voco® Doha West Bay Suites IT policies and procedures are adhered to at all times.
  • Maintain confidentiality of client information and sensitive data at all times.
  • Uphold high standards of professional conduct and communications with internal and external customers at all times

What We Need From You

PEOPLE

  • Comply with and ensure adherence to all of the hotel’s policies and procedures
  • Comply with all occupational health and safety policies and procedures
  • Maintain a good working relationship with staff and colleagues throughout the hotel and sister properties

GENERAL

  • Communicate effectively with all other departments
  • Be able to identify problems and implement solutions
  • Attend meetings, training sessions and any other required meeting or training session.
  • Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
  • Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
  • Maintain IT systems, hardware and software to reduce failure rates to zero.
  • Achieve overall ‘good’ rating in voco® Doha West Bay Suites internal IT audit with no ‘high risk’ issues.
  • Conduct routine supplier reviews and manage vendors and suppliers with no budget overruns.
  • Maintain and update an accurate inventory of all hardware, software and manuals purchased by the Hotel.
  • Ensure that proper on-site and off-site backups are maintained at all times.
  • Ensure the timely implementation of all system updates, planned preventative maintenance and enhancements in accordance with property level requirements and as directed by voco® Doha West Bay Suites corporate IT office.
  • Assigned projects are completed within designated timeframes
  • Manage DRP and BCP testing, training and reporting in accordance with voco® Doha West Bay Suites standards.
  • MIS reports, presentations and other related tasks are consistently of a high standard and free of errors and omissions.

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