Product Manager - Platform

We’re changing the way businesses manage payments and rewards. Since our first transaction in 2021, we’ve onboarded over 50,000 businesses, processed billions in payments, and issued billions of rewards points. As we continue to scale in Australia and launch into the US under PayRewards.com, our mission is simple: to turn every payment into an opportunity for growth and rewards.

At Pay.com.au, you’ll join a fast-growing team shaping the future of B2B payments. Our Elsternwick office is a hub of creativity, collaboration, and seriously great coffee—an environment where ideas move quickly and impact is felt every day. If you want to be part of a company with momentum, this is the place to be.

About the role

We are seeking a dynamic Product Manager to work across our payments platform experience and deliver new products and features as we rapidly scale our offering.

As a key member of our product team, you'll have the chance to shape the future of our products and platform, driving customer engagement, loyalty, and business growth. This role is perfect for a results driven individual who is passionate about delivering seamless and valuable customer experiences.

You’ll be working with cross functional teams in Product, Engineering, Design, and Marketing, and will play a pivotal role in executing and giving input on the product strategy and roadmap for our platform offering. You’ll have the opportunity to have an impact on the customer experience quickly and take insights from idea to real product.

Responsibilities:

• Cross functional Collaboration: Work closely with Engineering, Design, Marketing, and Operations teams to bring product features to life, ensuring smooth execution and alignment.
• Documentation: Craft clear, compelling product documentation, including epics, user stories and acceptance criteria, to align design, engineering and marketing teams.
• Customer Advocacy: Drive a customer-first approach, using feedback and data to inform product decisions and improve the overall payments platform experience.
• Analytics and Reporting: Define and track KPIs to measure success, report on progress, and iterate on the rewards products and features based on data driven insights.
• Process Optimisation: Identify and implement opportunities for optimising the platform experience, increasing user engagement, and reducing friction in the user experience.
• Continuous Improvement: Stay on top of industry trends, customer needs, and competitor activities to continuously innovate and improve the payments offering.

About you

• Experience: Proven experience as a Product Manager at a fast-paced tech company, comfortable with ambiguity and quick execution.
• Customer Centric: Strong ability to translate customer needs into actionable product features that drive engagement and value. Experience driving discovery and customer interviews and plus.
• Cross functional Collaboration: Proven track record of working effectively with cross functional teams to launch successful products.
• Data Driven: Strong analytical skills and experience using data to guide decision making and measure product success.
• Problem Solving: Demonstrated ability to identify problems and take initiative to resolve them.
• Technical Acumen: Experience working with product analytics tools and collaborating with engineering teams to implement new features.
• Communication: Excellent verbal and written communication skills with the ability to simplify complex ideas and rally stakeholders behind a shared vision.

Why Join Us?

• Exciting FinTech Startup: Be part of a fast-growing fintech company with massive growth potential.
• Flexible Working Conditions: Enjoy flexible working arrangements and a great work-life balance.
• Inclusive Environment: Thrive in a culture that values creativity, innovation, and collaboration.
• Perks: Enjoy a casual work environment and the best coffee in town.