Connect44
Back Office RAN Engineer
Connect44Romania5 days ago
Full-timeRemote FriendlyInformation Technology
Position OverviewConnect44 is seeking a Back Office RAN Engineer to join our team in Bucharest on a permanent basis. This is responsible for the second-line operation, configuration, and performance management of the RAN network.

Job location: Romania, Bucharest

Available Positions: 1 position

Job type: Permanent

Job Ref. Number: BORE0310202025

Description

Main activities and tasks:

  • Provide back-office support for RAN network elements, ensuring optimal performance, stability, and availability of the mobile network.
  • Manage the full lifecycle of RAN-related Incidents, Problems, and Changes, including troubleshooting, escalation, and closure of Trouble Tickets (TTs) and Service Requests (SRs) within agreed SLAs.
  • Perform preventive maintenance and performance management, proactively monitoring KPIs, alarms, and traffic trends to detect and resolve degradations.
  • Conduct root cause analysis (RCA) of major Incidents, propose corrective actions, and support Problem Management with permanent solutions.
  • Participate in implementation and configuration activities: create Work Orders (WOs), validate parameters, configure network elements, and support new node integrations in coordination with field teams.
  • Support Change Management by planning, preparing, and executing configuration changes, software upgrades, parameter updates, and feature activations in the live RAN environment, in line with approved MoPs.
  • Provide remote support to field engineers during implementation, migration, or troubleshooting activities, ensuring compliance with safety and access procedures.
  • Participate in acceptance testing of new RAN sites, software releases, or parameter changes, validating network performance and updating operational databases (e.g., Ramsite, OSS).
  • Deliver reports and documentation on incidents, changes, performance trends, and preventive actions, ensuring proper knowledge base contribution.
  • Support continuous improvement initiatives, including RAN optimization activities (parameter tuning, mobility management, energy optimization, interference handling, public event assurance).
  • Cover 24x7 on-call duties, providing out-of-hours technical authority support for urgent incidents or escalations.
  • Train, mentor, and support junior engineers when designated by the line manager.
  • Ensure compliance with project requirements and ITIL-aligned processes for Incident, Problem, Change, Event, and Release Management.
  • Liaise with operators, vendors, and third parties to ensure seamless fault resolution, change execution, and service restoration.

Required Education & Trainings

  • Bachelor’s degree in Telecommunications, Electronics, or IT Engineering (or equivalent experience).
  • Vendor or technology-specific certifications (Ericsson preferred, Nokia, Huawei RAN, 5G) are an advantage.
  • Required Experience:
  • Solid knowledge of Mobile Networks RAN technologies, architecture, and protocol stacks.
  • Proven experience in Back Office / 2nd line RAN operations, including Incident and Change Management.
  • Hands-on experience with RAN configuration, parameter tuning, and fault handling.
  • Knowledge of network monitoring tools, OSS systems, and ticketing platforms.
  • Familiarity with ITIL processes (Incident, Problem, Change, Release).
  • Previous experience in a Managed Services / NOC environment is desirable.

Specific Skills & Technical Knowledge

  • Strong technical knowledge of Ericsson RAN and related OSS systems.
  • Understanding of 5G SA/NSA architecture, mobility management, and feature activation.
  • Working knowledge of RAN performance KPIs, optimization techniques, and troubleshooting methodologies.
  • Familiarity with NFVI, Cloud RAN, and IP transport.
  • Ability to create and execute scripts/automation for repetitive tasks.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent communication and documentation abilities.
  • Professional level of English is a must (written and spoken).

What We Offer

  • Growth Opportunities – Support for learning and career advancement.
  • Work-Life Balance – Flexible hours and hybrid work options.
  • Inclusive Culture – A welcoming, diverse environment where everyone feels valued.
  • Generous Time Off

Key Skills

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