Professional Services Engineer/Technician ( Must be residing in UAE)

Job Summary

This role will be responsible for performing support, maintenance, installations, site surveys, documentations, updates/upgrades, troubleshooting, etc. for SEDCO’s products at customers’ locations.

Qualifications

• Minimum bachelor's degree in computer engineering or computer science.

• Maximum 2 Years’ experience in the field, fresh graduates are encouraged to apply.

• Excellent command of English & Arabic Spoken and Written.

• Ability to relocate according to work needs.

• Excellent customer service & communication skills.

• Knowledge in networking (Wiring, Switches, IP Addresses, Ports, …)

• Knowledge in Windows Operating System - Win 10, WinServer2012-2019 (Administration, Services, IIS, Troubleshooting, …)

• Knowledge in databases/reporting administration, preferable MS SQL2012-2019 (Connectivity, Backup & Restore, maintenance ...)

• Good knowledge in IT projects cycle.

• Documentation tools (MS word, MS Visio, MS project, …)

Other requirements:

• Applicant must have legal residence with valid work permit in UAE.

• Required a UAE valid driving license.

Responsibilities

• Onsite Support for SEDCO’s Products HW/SW.

• Remote Support for SEDCO’s Products HW/SW.

• Installations & Configurations for SEDCO’s Products HW/SW.

• Conducting Site Surveys.

• Conducting SEDCO’s Products Updates/Upgrades.

• Completing Documentation for SEDCO’s Products as required.

• Maintain Excellent Customers’ relationship.

• Conduct Presentations/Demos on SEDCO’s Products as required.

• Internal Service Department Tasks.

• Self-Training.

• Conduct Training to Partners.

• SEDCO’s Products Customization & Configurations.