Senior Manager, Product Operations – Business Platform
LinkedInUnited States10 hours ago
Full-timeRemote FriendlySales
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Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
This role will be based in San Francisco, Sunnyvale, New York, or Omaha depending on which location the candidate approved for hire resides. We are a global team, so this role’s team and stakeholders will primarily be across the United States, as well as in Bangalore, India.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
LinkedIn is looking for a Senior Manager, Product Operations – Business Platform to scale, lead, and inspire a team of Business Platform Product Operations Managers responsible for representing the voice of our customers/members and customer support & success teams. Our Business Platform R&D team builds products across checkout, billing and payments, user and license management, help centers, live chat and Support AI Agents, and customer support and success tools. If you're looking to play a key role in ensuring that LinkedIn provides a high quality product experience through a combination of deep insights, user empathy, and influence, we’re looking for you.
Responsibilities:
Basic Qualifications:
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
Additional Information
Equal Opportunity Statement
We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
This role will be based in San Francisco, Sunnyvale, New York, or Omaha depending on which location the candidate approved for hire resides. We are a global team, so this role’s team and stakeholders will primarily be across the United States, as well as in Bangalore, India.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
LinkedIn is looking for a Senior Manager, Product Operations – Business Platform to scale, lead, and inspire a team of Business Platform Product Operations Managers responsible for representing the voice of our customers/members and customer support & success teams. Our Business Platform R&D team builds products across checkout, billing and payments, user and license management, help centers, live chat and Support AI Agents, and customer support and success tools. If you're looking to play a key role in ensuring that LinkedIn provides a high quality product experience through a combination of deep insights, user empathy, and influence, we’re looking for you.
Responsibilities:
- Recruit, lead, and inspire a high performing team of Product Operations Managers through 1:1 mentorship
- Develop and maintain a strong team culture of accountability, collaboration, trust, and results while leading the team through ambiguity and re-prioritizations
- Develop team vision, set team and individual OKRs and priorities, and develop/track metrics to measure progress and success across a broad scope of cross-line of business products
- Lead org-wide, cross functional projects and initiatives with your team
- Represent the Business Platform Product Operations team with cross-functional stakeholders and in key leadership forums
- Maintain strong domain knowledge and organization of the broad cross-line of business product areas in your purview
- Evolve and grow how the team measures, analyzes, and communicates user friction, and how the team strategically influences Product & Engineering
- Occasional travel to other LinkedIn office locations
Basic Qualifications:
- BA/BS degree in economics, management, science, business, applied math, statistics, finance, analytics or related field or equivalent experience.
- 6+ years of experience in Product Operations Management, Product Management, Customer Experience/Operations, or Management Consulting
- 4+ years of leading teams of direct reports with a range of skills, professional backgrounds, and tenure.
- Experience working at a technology and/or social media company in one or more of the following areas: checkout, billing and payments, user and license management, help centers, live chat and Support AI Agents, and customer support and success tools
- MBA degree or Master’s degree
- Thrives in ambiguous environments and can operate independently while inspiring and organizing their team through the same
- Strong verbal and written communication skills at the team level and the executive level, and with both Product/Engineering and Operations audiences
- Experience adopting AI to make the team more effective and efficient
- Strong results-orientation and direct experience as an individual contributor utilizing data to identify critical trends, develop data narratives, and influence Product to prioritize recommendations
- Experience in a role focused on improving member or customer experience (Voice of Customer/Member), especially through product or feature changes.
- Experience driving cross-functional projects with multiple stakeholders.
- Experience in gathering business insights and identifying trends from data, including combination of data from multiple sources.
- Intermediate to advanced knowledge of data tools such as SQL, Tableau, CRM (Dynamics), Python, or advanced internal data visualization tools.
- Strong analytical and problem solving experience
- Strong relationship and interpersonal skills
- Experience building trust with and influencing cross-functional teams
- Coaching
- Product Quality
- Troubleshooting
- SQL
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
Additional Information
Equal Opportunity Statement
We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Being accompanied by a service dog
- Having a sign language interpreter present for the interview
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
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