Onsite IT Helpdesk Support Network Engineer – Dallas, TX

You Will:

• Provide critical technical support to end-users directly at their physical locations
• Be responsible for diagnosing troubleshooting and resolving hardware software and network issues ensuring seamless operation of IT systems and infrastructure
• Play a vital role in maintaining a productive and efficient working environment by addressing technical challenges promptly and effectively
• Respond to service tickets and requests for technical assistance via phone email or in person

· Diagnose and resolve first level issues related to workstations laptops operating systems Windows macOS Linux software applications printers scanners and other peripherals

· Troubleshoot network connectivity issues LANWAN VPN WiFi

· Assist with user account management and access permissions

· Install configure and upgrade computer hardware and software

· Maintain hardware and software inventory

· Perform preventative maintenance and repairs on IT equipment

· Monitor and maintain computer networks and servers

· Apply firewall policies and multifactor authentication MFA to secure networks

· Assist with cybersecurity incident response and educate employees on best practices

· Log and track support requests using a problem management database, Maintain accurate records of issues and resolutions, & Prepare and submit regular reports on IT support activities

Skills You Will Bring:

• An understanding of laptops operating systems Windows macOS Linux software applications printers scanners and other peripherals
• Knowledge in network connectivity, LANWAN, VPN, & WiFi
• Effective Communication Skills, Customer Service Oriented, Teamwork and collaboration.
• Ability to learn quickly and adapt quickly to changing priorities.
• Strong intellectual curiosity and affinity to technology.
• Exhibits attention to detail in day-to-day activities along with Problem solving abilities.
• Technical curiosity and motivation to succeed. Well-rounded extra-curricular experiences, with demonstrated leadership.

Education:

• Bachelor’s degree or higher with a technology focus.
• Majors include Math, Engineering, Computer Science, Computer Information Systems, Information Technology, Cyber Security, and others.
• 3.0 GPA or higher.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational q