Product Manager – People and Services (Digital & IT Dept.)

Oman Air has built up a reputation as a strong, competitive leader in the airline industry. We are committed to recruiting and nurturing bright and dynamic individuals to meet our manpower needs. In the new millennium, our mission is to seek out new ways to develop and improve our position as a leader in aviation excellence.

We believe our people are the reason behind our success and we offer you a once in a lifetime opportunity to work in a team-based customer-oriented environment. Our emphasis is on continual staff development we achieve through the training we impart to our staff members.

JOB PURPOSE:

To develop and implement a range of Human resource and enterprise service products/solutions to enhance

operational efficiency and improve end user experience whilst ensuring these are in line with Oman Air’s digital strategy

and comply with all relevant laws, regulatory requirements and industry best practices

KEY ACCOUNTABILITIES & RESPONSIBILITIES:

• Work closely with end user departments to understand current/future business needs and translate this into detailed technical specifications and communicate requirements to development teams/vendors

• Lead the development and implementation of Human resource and enterprise service digital solutions ensuring that these are in accordance with the digital’s governance, quality and standards

• Work with end user departments to identify opportunities for deploying technology solutions to drive value and efficiency across the relevant business areas

• Define objectives, KPIs, and targets for Oman Air’s Human resource and enterprise service digital

products/solutions with constant monitoring and analysis of data to drive ongoing improvements

• Manage stakeholder relationships effectively, including vendors, end users, and development teams by facilitating

communication and building consensus across various stakeholders to drive product initiatives

• Manage the end-to-end product development lifecycle from requirements identification to testing, implementation and handover, ensuring these are delivered on time and to budget

• Track, monitor and report on the status of all product development projects and address any issues/delays in a

timely manner to prevent impact on the expected delivery date and allocated budgets

• Review the efficiency and effectiveness of existing Human resource and enterprise service products and technologies, and make recommendations to enhance these, where possible, while working closely with the relevant stakeholders/teams

• Evaluate proposed products/technologies by assessing their viability with Oman Air’s strategic goals, considering

factors such as budget, timelines, and resource requirements

• Collate and analyse data from diverse sources to accurately estimate the costs for digital product developments

• Develop and implement robust performance monitoring processes for existing products, development tools, modelling and implementations through benchmarking and monitoring tools

• Develop end user manuals/guides and deliver end user training to support the rollout of new digital products

• Ensure the optimal functioning and maintenance of Human resource and enterprise service digital products,

proactively overseeing updates to meet evolving operational demands

• Keep abreast of Human resource and enterprise service digital products, regulatory requirements, and industry best practices, and make recommendations for enhancement in line with industry developments

• Ensure adherence to product quality assurance standards and the relevant design principles/architecture during all implementations

KEY ACCOUNTABILITIES & RESPONSIBILITIES:

• Ensure that all products are designed and developed in a resilient and scalable manner that allows enhancements/improvements, when needed, without jeopardizing conformance and compliance requirements/controls

• Assess compatibility and feasibility of implementation and integration for new products or upgrades/adjustments for existing products and take informed decisions, based on findings

• Develop and document product design/development reference and PRDs for enhancements and future use

MINIMUM QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in a relevant discipline with a minimum of 8 years of experience

Or

• Diploma Holders with 10 years of relevant experience

PROFESSIONAL KNOWLEDGE, CERTIFICATION OR MEMBERSHIPs:

• Proficient in English (verbal and written)

• Proficient in MS office

• CSPO, PSPO, CPM, POPM or PMP certification is preferred

• Proven knowledge and expertise in relevant software, technologies, and business models

SPECIAL REQUIREMENTS:

• 3 years of experience as product manager or similar role in product management, in the Human resource and ERP domain

SKILLS & COMPETENCIES:

Core Competencies:

• Experience with HCM and ERP systems, processes, and standards, such as

payroll, benefits, talent management, performance management, etc

• Strong analytical, problem-solving, and decision-making skills, with the ability to

use data and user feedback to guide product decisions

• Experience with agile methodologies and tools, such as Scrum, Kanban, Jira, etc.

Technical Competences:

• Strong knowledge of ERP systems, such as SAP, Oracle, or PeopleSoft

• Familiarity with SQL, BI tools, and data warehousing concepts

• Familiarity with cloud-based, SaaS, platforms, and architectures