Operations Manager

Job Summary

We are seeking a dynamic and competent Operations Manager to oversee and streamline the day-to-day operations of our Head Office and factory. The ideal candidate should have a strong background in operations, HR, and administrative management, with a proven ability to implement systems, drive efficiency, and manage cross-functional teams. This role demands strategic thinking, excellent people skills, and the ability to work closely with leadership to ensure optimal performance and compliance across all departments.

Key Responsibilities

Operational Oversight

• Supervise daily business activities across departments.
• Ensure smooth coordination between Production, Procurement, Logistics, Finance, Sales & Marketing.
• Monitor key performance indicators (KPIs) to enhance operational efficiency.
• Identify areas for process improvement and implement effective solutions.

Human Resource Support

• Oversee recruitment, onboarding, and exit procedures in coordination with relevant departments.
• Maintain staff records, attendance, and leave management systems.
• Ensure compliance with labor laws and internal HR policies.
• Support in resolving employee conflicts and grievances.
• Assist in organizational restructuring and manpower planning.

Administrative Leadership

• Manage office and factory administration functions.
• Supervise support staff (drivers, casual workers, office assistants, seasonal staff).
• Ensure facilities, maintenance, safety & security, and supplies are in order.
• Maintain company documentation, contracts, and internal communications.

Policy & Compliance

• Assist in drafting and enforcing company policies and standard operating procedures (SOPs).
• Monitor adherence to internal controls and company procedures.
• Liaise with legal advisors, auditors, and regulatory bodies as required.

Reporting & Coordination

• Prepare periodic reports on operational performance, HR metrics, and compliance.
• Serve as a liaison between departments and top management.
• Coordinate meetings, prepare minutes, and follow up on action points.

Qualifications & Requirements

• Bachelor’s Degree in Business Administration, HR Management, or a related field.
• Minimum 7 years of experience in operations, with solid exposure to HR and administrative functions.
• Strong knowledge of Omani labor law and employment practices.
• Excellent leadership, interpersonal, and decision-making skills.
• Proficiency in English; Arabic is an advantage.
• Ability to work independently under pressure and manage multiple tasks efficiently.

Desirable Qualities

• Proactive, solutions-oriented mindset.
• Strong ethical standards and confidentiality.
• Experience in manufacturing or retail operations preferred.