ISOC Tier 2 Engineer

Location: Horwich, Bolton

Salary: £34,000 + Benefits

Hours: 24/7 Shift-Based Role

The Opportunity

We are seeking three ISOC Tier 2 Engineers to join a fast-paced and growing Secure Operations Centre team in Bolton. This is a great opportunity for individuals with strong networking and security skills who are looking to build their careers, gain industry certifications, and work on a variety of live projects.

Key Responsibilities

Provide 2nd line diagnosis and resolution of network and security issues

Support and maintain customer systems including routers, switches, and firewalls

Act as an escalation point for Tier 1 engineers

Contribute to change management and IT service management processes

Work directly with customers as well as internal project teams

Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover

Engage in ongoing training and certification programmes to progress towards Tier 3

Skills and Experience Required

CCNA or equivalent certification – essential

Juniper (JNCIA/JNCIS) experience – highly desirable

Strong knowledge of Cisco and Aruba networking technologies

Background in an MSP, NOC, or NSP environment preferred

Solid troubleshooting experience across routers, switches, and firewalls

Server knowledge (Windows/Linux) beneficial

Ability to work both independently and within a team

Must be able to obtain Security Clearance (NPPV3)

Shift Pattern and Team

24/7/365 shift rota, typically week-on/week-off

Shifts start around 7:30am–8:00am

On-call rota included (including weekends and bank holidays)

Join an established team of 14 Tier 2 Engineers, reporting into a Tier 2 Team Leader

What’s on Offer

Salary: £34,000

A clear training and certification roadmap (Cisco, Juniper, and security technologies)

Genuine career progression opportunities into Tier 3 and beyond

Exposure to a wide range of projects and customer environments

Comprehensive benefits package including:

23 days annual leave (increasing with service) plus your birthday off

Holiday buy scheme

Pension scheme

Death in service cover

Bonus scheme

Employee assistance programme

Cycle-to-work scheme, eye care, colleague discounts, enhanced family leave

Active social calendar and professional development opportunities

Apply Now

If you are looking to develop your networking and security career in a dynamic ISOC environment with strong training and progression, we want to hear from you. Apply today to be considered.