Membership Engagement Coordinator
The HoxtonBelgium20 hours ago
Full-timeOther
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Description de l'entreprise
The Hoxton, Brussels is our first hotel in Belgium, occupying a Brutalist-style building and former European headquarters of IBM. It has 198 rooms of various sizes, a spacious double-height lobby, a bar, a café, a Peruvian-inspired restaurant—Cantina Valentina—a rooftop bar—TOPE—offering breathtaking views of the city, and The Apartment, our unique meeting and event concept.
Working From_ opened its doors in 2023. There’s something for everyone. Think hot-desking, open studios, dedicated offices, events spaces, a member café & bar and a stimulating events programme – all with stunning views over the Botanical Garden.
Description du poste
What You’ll Do…
What We're Looking For...
What’s In It For You…
The Hoxton, Brussels is our first hotel in Belgium, occupying a Brutalist-style building and former European headquarters of IBM. It has 198 rooms of various sizes, a spacious double-height lobby, a bar, a café, a Peruvian-inspired restaurant—Cantina Valentina—a rooftop bar—TOPE—offering breathtaking views of the city, and The Apartment, our unique meeting and event concept.
Working From_ opened its doors in 2023. There’s something for everyone. Think hot-desking, open studios, dedicated offices, events spaces, a member café & bar and a stimulating events programme – all with stunning views over the Botanical Garden.
Description du poste
What You’ll Do…
- Open and cover ‘reception’ (=sales office): Handle visitors/ Welcome day pass guests/ Create badges/ Collect mail/packages
- Be pro-actively be available as the first point of contact for Members and potential new members.
- Onboarding new members to the space delivering a thorough and in-depth induction setting them up with everything they need: welcome email, one-hour tour, member's online access printers, wifi, portal, community guidelines.
- Handling any member enquiries or concerns relating to membership, ensuring immediate response with a solution and follow up. Cards cancelled/created.
- Coordinate all move-ins, swaps and move outs both for the members and the internal team (cleaning, S&D, inspections)
- Manage and oversee NPS surveys and results feeding back to the rest of the management team actions needed.
- Follow up member's IT issues with all relevant stakeholders and service providers, such as Nexudus/PaperCut/Hoist/Ennismore IT.
- Craft and deliver communications that need to be delivered to the membership base: monthly newsletters and share daily platform communication updates and work closely with the brand team on global brand projects.
- Assist with member events: organizing, ordering, setting-up and running, as well as the creating and upkeep of all collateral on our members portal and around the space.
- Craft and deliver communications that need to be delivered to the membership base: monthly newsletters and share daily platform communication updates.
- Support the wider coworking space and hotel, e.g. clean and refill pantries, setup meeting rooms for events.
- Assist at the Working From_ Café and Meeting & Events teams when needed.
What We're Looking For...
- Individuals. You’re looking for a place where you can be you; no clones in suits here
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
- You’re not precious. We leave our egos at the door and help get things done
- You’re up for doing things differently and trying (almost) everything once
- If we got stuck in a lift together we’d have a good time and share a few laughs
- You want to be part of a team that works hard, supports each other and has fun along the way
What’s In It For You…
- One meal per day of work
- Transportation reimbursement (80%)
- Eco-checks (up to €250/year)
- Thirteenth month
- Hox Hero rewards for those who go above and beyond and embody our values
- Enjoy a free night at The Hoxton and a meal for two when you start working with us
- Excellent discounts across the Ennismore family for you and your loved ones (even if you decide to leave us!)
- Plenty of opportunities for development during your time with us—we're growing rapidly and globally, and we're part of a diverse family of brands
- Free time to volunteer with one of our partner charities
- An annual calendar of diversity and inclusion events that give you the opportunity to learn, celebrate, and make a positive impact
- Regular team meetings, from our High Fives to our (very special!) team nights—we know how to have fun!
- Refer a friend and receive a bonus from us upon hiring
Ready to apply?
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