Radio Technical Support Engineer
EricssonSweden17 hours ago
Full-timeOther
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Join our Team
About this opportunity:
We are seeking a dedicated and collaborative individual to join Ericsson Radio and Transport Engineering within the Customer Experience organization. This role is ideal for early-career professionals who are passionate about electronics, eager to deliver exceptional technical support, and excited to contribute to product development with field insights. We value diverse perspectives and inclusive collaboration to deliver exceptional customer value.
What you’ll do:
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Sweden (SE) || Stockholm
Req ID: 773717
About this opportunity:
We are seeking a dedicated and collaborative individual to join Ericsson Radio and Transport Engineering within the Customer Experience organization. This role is ideal for early-career professionals who are passionate about electronics, eager to deliver exceptional technical support, and excited to contribute to product development with field insights. We value diverse perspectives and inclusive collaboration to deliver exceptional customer value.
What you’ll do:
- Engage with customers professionally to understand technical issues and explain concepts clearly and inclusively
- Investigate and analyze issues using established processes; collaborate with design teams to drive effective resolution
- Reproduce faults end-to-end within Ericsson environments (CX or design labs) to support accurate troubleshooting
- Translate technical requirements for the Network Data Analytics team and interpret results to understand network impact
- Provide 24/7 on-call support, including on-call duties and follow-the-sun coverage for emergencies
- Offer technical guidance to development projects during product introduction activities and focused development phases
- Collaborate with design teams early in product development to share field insights about product behavior and usage
- Identify opportunities for improvement and innovation in products, processes, and production; contribute practical ideas that create customer value
- Share knowledge through communities of practice and everyday collaboration, helping to build a culture of learning and inclusivity
- Planning and organization: ability to set clear objectives, plan activities, allocate resources, and monitor progress
- Adaptability: comfort with change, openness to new ideas, and the ability to adjust communication styles to diverse audiences
- Results orientation: commitment to meeting customer needs, maintaining high quality, and delivering outcomes
- Collaboration: strong interpersonal skills, respect for others, and the ability to build positive relationships across teams
- Networking and relationship-building: ability to establish broad internal and external networks and engage stakeholders at all levels
- Creativity and problem-solving: willingness to propose diverse solutions and contribute to innovative changes
- You’re curious, collaborative, and resilient, with a customer-first mindset
- You thrive in cross-functional environments and value contributions from diverse colleagues
- You communicate technical information clearly and respectfully to both technical and non-technical audiences
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Sweden (SE) || Stockholm
Req ID: 773717
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